Tag Archive | Three Square LV





EXCELLERATE- verb; definition- To Rise to a Level of Excellence in a Rapid, Accelerated manner.

Excel, Elevate, Accelerate

Alright my friend, this is going to be short and sweet and to the point!
Does the above word and it’s definition describe you and what you desire for your business, your team, and your life?
If you found value in my book, Getting to WOW! and in my presentation- I Am the Guest Experience- then, you will love our upcoming 2 day Five Star Customer Service focused event- EXCELLERATE SERVICE 2016!!
Maybe you haven’t gotten a chance to read my book, Getting to WOW! yet, or to sit in one of my trainings.  Maybe you’ve only read my blog and seen my videos on Facebook. So you know that I’m all about 5 Star Customer Service and helping businesses and individuals Elevate their Customer Service.
No worries – Because in less than 2 weeks-we’re bringing the message of WOW! Customer Service to life with our EXCELLERATE SERVICE 2016 Event in Las Vegas on October 24-25 at the Suncoast Hotel & Casino.
WE have an amazing line-up of Speakers from all over the country who are experts in their industry and they can help you bring you business, your career and your life to the next level!!
DISCOVER How to Create and Deliver  5-Star Customer Experience with the Indispensable 5 R’s Model
  • Repeat Business

  • Referrals

  • Reviews

  • Reputation

  • Revenue

    While You Lead Your Business and Team To…

  • EXCEL in all aspects of Service Excellence

  • ELEVATE your CUSTOMER SERVICE to new heights

  • ACCELERATE your business’ growth and profitability

    EXCELLERATE SERVICE 2016 is about Service & Service. What do I mean by that?

  • It’s about SERVICE , as in Customer Service-Creating & Delivering Five Star Customer Service Experiences for your Customers

  • It’s about SERVICE, as in Service and Giving Back to the Community.

Our Event Kicks off on Sunday, October 23 at 7pm at Suncoast Hotel & Casino with our Charity Auction Fundraiser to benefit Three Square LV our local Foodbank serving Southern Nevada.


So, by attending EXCELLERATE SERVICE 2016 you will be contributing to the growth and development of yourself and your business, at the same time contributing to a greater cause of helping those in need. A portion of all ticket sales to our event, and funds raised during the Charity Auction Fundraiser will be donated to Three Square Foodbank.
Tickets are valued at $597.00 and well worth it.  However, we are offering them for the ridiculously low rate of only $97.00.  That’s right ONLY $97.00!!
That gets you into the EXCELLRATE SERVICE 2016 event for two days, Monday October 24 and Tuesday October 25 at Suncoast Hotel & Casino.    You will gain so much value and you will be with other like-minded individuals who want to EXCELLERATE their life.
So if that is you.  Message me and we will get you set up and registered for this amazing one of a kind event.
Here’s the link for the website, http://www.excellerate2016.com/
You may message me personally, Email me at Contact@EXCELLERATE2016.COM or call me at 702 848 8955.  This event is less than 2 Weeks from Today.  The Special Ticket offer will only be available for the next 7 days or until we have no more seats.
Do you want to EXCELLERATE your life?!!  Do it for yourself, your business and for your customers.  You Deserve it and so do they!
Let me know and Join us at EXCELLERATE SERVICE 2016 !
Christoff J, Weihman
ASPIRE Enterprises
Las Vegas NV
702 848 8955

Press Release: EXCELLERATE SERVICE 2016 to Benefit Three Square Foodbank




(Las Vegas, NV – October 3, 2016) – EXCELLERATE SERVICE 2016, a 2-day Customer Service immersion training and Experience conference, will kick-off at 6:30 p.m. Sunday, October 23rd, 2016 with a Silent Auction Fundraiser Reception from 7:00 – 10:00 p.m. at the Suncoast Hotel & Casino-9090 Alta Dr., Las Vegas, NV 89144. Conference sessions on October 24th and 25th are designed to take a 5-Star business to the new heights to deliver The 5-Star Experience in their industry.

EXCELLERATE SERVICE 2016’s speaker line-up includes Adam Toporek, author of Be Your Customer’s Hero and Cracking the Customer Code podcast, as well as other industry experts. Conference will cover a wide variety of topics will including Customer Service, Relationship Marketing, Online Business Reputation Management, Leadership Development and the Spiritual Aspect of Customer Service. EXCELLERATE SERVICE 2016 is the place for you and your team to get the inspiration, motivation, tools, technologies and strategies to equip you to finish 2016 with a powerful surge of momentum in your Business and Personal Life.

Christoff J. Weihman, the event creator and author of Getting to WOW! Everybody WINS with 5 Star Service, believes that great Customer Service begins with serving the community. Proceeds from his book also supported Three Square and it’s fitting to team up with them again.

Christoff says, “It is truly impressive that a food bank can make $1 stretch into three meals. Our contribution goal for this conference is 15000 meals to help close the hunger gap in Southern Nevada.”

With 1 in 6 Southern Nevadans struggling with hunger, now is the time to act. Hungry does not mean homeless. It may be a surprise to learn that, every day, working parents in Southern Nevada face an unthinkable choice between feeding their families and paying the bills. Three Square was founded to help people like this get the food their families need to survive so that they can focus on other things – like getting back on their feet. Three Square and Feeding America estimate the number of food-insecure persons in our service area to be 305,000.


Las Vegas Three Square http://www.threesquare.org Three Square sources food, raises funds, and relies on volunteers to help supply our Program Partners with the food and services they need to provide wholesome food directly to hungry people in hundreds of neighborhood locations in Southern Nevada.

For all media interviews please contact The Firm Public Relations at (702) 739 – 9933 or at ThreeSquareMedia@thefirmpr.com If you are a member of the media and are in need of more information about Three Square, please see our media kit.

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EXCELLERATE SERVICE 2016 Event creator, Christoff J. Weihman is the Founder and President of ASPIRE Enterprises, a Las Vegas based Customer Service Coaching, Consulting & Training company. He is also the President of the Las Vegas Chapter of the National Customer Service Association. Christoff trains companies and organizations to passionately deliver 5 Star Service to their customers, by treating them as guests and turning them into loyal raving fans. His clients include; Mandalay Bay Resort and Casino, MGM Resorts Intl., Wedding Industry Planners Association, California Pizza Kitchen, National Customer Service Association, Bartenders Union and more.
For all interviews and inquiries regarding ASPIRE Enterprises and the EXCELLERATE SERVICE 2016 Event please contact Christoff at (702) 848 – 8955 or at Contact@EXCELLERATE2016.com Event website is: http://www.excellerate2016.com/


Thank you for reading.  We appreciate all our Soupfly Readers from all over the world.  We look forward to you joining us at our EXCELLERATE SERVICE 2016 event in Las Vegas.  Whether you are able to attend the conference on October 24 and 25, or not, we do hope you will join us for the Silent Auction and Fundraiser on Sunday, October 23 to benefit Three Square Foodbank.  We are working on having a virtual attendance option.

Elevating Customer Service to 5 Stars and Beyond,

Christoff J. Weihman

ASPIRE Enterprises

Las Vegas, NV




PASSION: Service



It has been a crazy, busy, fun, hectic two weeks.  Yes it’s been two weeks since my last post.  I appreciate all of my readers and I welcome your comments.  My last post was one of the most popular since I’ve started writing this blog.  My intention here is to share principles that can help you elevate your level of Service & Hospitality regardless of what specific business you are  in.  Sometimes it is necessary to share about the not so pleasant experiences in order to better appreciate the WOW! ones.  Having said that, please know that I don’t seek out negative or less than great experiences to write about. I share with you my experiences from my perspective.

Westin Staff-Friendly, Caring-Passionate

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I spent last weekend at an amazing seminar entitled The Millionaire Mind Intensive (MMI) here in Las Vegas.  This seminar is really transformational for those who are wanting and ready for it to be such.  I also had the  great privilege of staying at The Westin Hotel in Las Vegas, just around the corner from The famous Las Vegas Strip.  Although, I spent most of my 3 days in the seminar and didn’t venture around the property very much, I will say that the staff at The Westin, those that I had the pleasure of interacting with were friendly, helpful, cheerful, upbeat and positive.  It was such a nice, refreshing experience.

Even though I live in Las Vegas, I chose to stay at the property where the event was being held, which started at 9am on Friday morning.  I called the day before to see if there is a possibility of early check-in. I was told there’s a possibility but they wouldn’t know until that morning.  As you all know, check in is sometimes around 3 pm.  Early check in would typically be around 12 noon.  But  I was hoping to be able to get my stuff settled in my room before the seminar began at 9am.  That’s VERY EARLY CHECK-IN.   Well, guess what?  The gentleman at the front desk, was not bothered by my unusual request. In fact, he was able to find and get me checked into a room at 8am! Yahoo!  Thank you!  Ask and you shall receive.  You tend to get what you expect.   As you might imagine-I was already positive, upbeat and full of excited expectancy for my MMI event, but this little thing, of being able to check in super early just added to my already positive feeling.   And unlike the mega Las Vegas hotels on the strip, I didn’t have to proceed to my room first and then call down for my luggage to be brought up.  Rather, the bell man, stood beside me waiting while I checked in and then walked with me to my room.  WOW! Thank you Westin-you have no idea how great that is for a guest.  Or maybe you do.  And that’s why you do it.   I understand that this is probably logistically impossible when one is staying at a mega resort that has 3000 rooms.  So imagine, in some ways-better perks and more personalized service at a smaller establishment.  That small gesture of accommodating my request really set the tone for my stay at The Westin.  They get it.

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The rest of my stay and interactions with the hotel staff were equally as positive. They all seem to have  a caring attitude and a desire to serve.  From the service staff at the Suede restaurant, to the bartenders at the casino bar as well as the front desk clerk who helped me get on their wifi on my phone-(because I kept getting knocked off it-the wifi) and the valet staff-they all seemed to have a passion for service.  In fact, on their lapel name tags it reads: Passion:   and then it has whatever that person’s passion is.  I saw things like-motorcycles, people, life, and positivity.  That’s so refreshing.  Obviously, at least from my perspective, The Westin works hard to create a culture of passionate, caring service focused individuals.   Oh, I almost forgot, even the gentleman from engineering who came to check on the air conditioner in my room was very friendly and upbeat.  Thanks Westin.

Oh by the way, yes, The Millionaire Mind Intensive was-as I expected it to be-AMAZING.  I really gained more tools and  the mindset that I need to move onto the next level in my journey.   If you’ve ever considered attending an MMI, I highly recommend that you do whatever it takes for you to get to the next one.  It will change your life!

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We are well into our 30 Day Mega Book Launch!  I am so blessed to have such generous, kind sponsors who have provided us with gifts, prizes, certificates to raffle as prizes, as well as providing locations for us to hold our events.   I want to thank the following, (please forgive me, if I miss someone) :Las Vegas Distillery, DW Bistro, The Crepe in Tivoli Village, Crystal’s a Hair & Nail Studio, CraftHaus Brewery, Devotion Vodka, Whist Stove & Spirits, View Wine Bar, Kona Grill, Distill Local Bar, Jil-Ann Reardon, Top Dog Pet Sitting, Green Juice Bar, Urban Hydrogreens, Salt Room LV, Body spa West, Mercadito Red Rock, Spyon Vegas, Honey Salt, Fleming’s Town Square.

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We are donating $3.00 to Three Square for 30 days from every copy of my book-Getting to WOW! that is sold.

This also includes sales on my website and on Amazon.  So even if you do not live in Las Vegas and you can not attend our live local Getting to WOW! events, you can still support this new author-me and at the same time contribute to an amazing non-profit-Three Square Food Bank.  They are doing a remarkable job helping to feed over 100,000 people who are food insecure in Southern Nevada.

Every dollar donated provides 3 meals that they share.   So, imagine, every time a copy of Getting to WOW! is sold-that person is contributing 9 meals to help those in need.

Here’s an excerpt from Getting to WOW! regarding passion:

Love what you do and do what you love.

“Is the life you live the life you love?”  “Do what you love and the money will follow.”  These are pretty well known phrases and philosophies.  But does this mentality only apply to a sport, the arts or some other such pursuit?  Surely one can have passion for a sport, or for music but what about for Service?

As I’ve been interviewing various individuals-from Servers and Bartenders, to Chefs, Restaurateurs and others for this book-Getting to WOW! Everybody WINS with 5 Star Service-there is one recurring theme that always comes out-Passion.  It’s stated in many different ways by these individuals but every single one of them in some way echoes what Michael Skurow told me,

“As I was at culinary school, I really enjoyed the creativity I was able to express through food but when I began working in the Front of the House-the dining room, I really fell in love with the Service side of the business.”  Or as Olivier de Roany stated, “In order to be successful in this industry you really have to have a Passion for people and for caring about their dining experience.”    I completely agree with them.

The actual original definition of “passion” is “to suffer”.  So, being passionate about something means “to be willing to suffer for what you love”. (From the book, Aspire, by Kevin Hall)

If you are in this business-the Food and Hospitality World and you don’t love it-you ultimately will not be successful at it.  This is a really tough business in so many ways.  It is super high stress.  There are often long hours required.  Your life schedule becomes topsy-turvy.  You don’t have control of your nights and your weekends.

But on the flip side-if you do enjoy it and if you can find your passion in providing exceptional service and in creating memorable dining experiences for your guests-then the rewards you receive will be manifold.  Yes, you can make fantastic money working as a Server or Bartender but I’m not talking just about the money.  I’m talking about the satisfaction, the gratification, the feeling of fulfillment when you bring happiness to someone.  When a group of guests walk into your restaurant and maybe they have an idea of what to expect, or maybe they don’t, but after 1 1/2 or 2 hours or more of being your dining guests, they walk out not just fully satiated but completely content beaming with happiness and gratitude.  It’s really an amazing feeling to experience that.

You can order your copy of Getting to WOW! Everybody WINS with 5 Star Service here:

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Thank you all for reading.  Please share on Social Media and Like our Facebook Pages:




We welcomed a new family member on Valentine’s day-Bruno-a little Chihuahua puppy. Lilly and Carly are still getting to used to him.


I hope you are all still focused on making 2015 your best year yet!

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God Bless you and Cheers!

Christoff J. Weihman

ASPIRE Enterprises

Las Vegas, NV