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My wife, Michelle and I, were reading this morning from Joel Osteen‘s latest book, YOU CAN, YOU WILL. He was talking about mediocrity and how being mediocre is not honoring to God. I completely agree with him. We all have something that we are excellent at. Many of us are gifted in multiple areas. But if we are not using our gifts, then they are being wasted.
Similarly, if we don’t make a conscious decision to be excellent and to do excellent-that is, do things in an excellent manner, then we are cheats. We are cheating others of the quality work we should be doing. We are cheating others of our great talents, wonderful personalities, great senses of humor, extensive knowledge, amazing insights and kindheartedness. Whatever your gifting, or calling is-it is your responsibility to do that to the best of your ability. Why? Because your gift is not for you. What? I’ll say it again. Your Gift Is Not For You. Yes, that’s exactly true.
I learned this from T. Harv Eker. He wrote a life-changing book called Secrets of the Millionaire MInd. When I attended his seminar two years ago and I first heard that statement, I thought, “That’s crazy”. My thinking was, “Of course my gifts are for me. They’re My gifts and talents. That doesn’t make sense. If they’re not mine, then whose are they?”
Answer: Your gifts are for everyone else. Your gifts, your talents, your passion, though they may be things that give you joy, happiness and satisfaction-you are supposed to be a blessing to others via those gifts. They’re not just for you. So, guess what? If you are not sharing your gifts, then you are depriving others that are meant to be beneficiaries of them. And you probably never considered yourself a selfish person. Right? But if you are withholding them, you actually are blocking the flow. And I know you don’t want to be a flow blocker.
What does all of this have to do with Service and Hospitality? Just everything. If you are coming to work everyday and just being there but not really Being there, if you are not giving your all everyday in every way-then, You are Mediocre. Who really wants to live a mediocre life? When one looks around, it seems a lot of people must want to. Mediocrity is in. Everybody’s doing it. And it’s really not ok.
What about Excellence? You will never be successful if you don’t have Excellence as a primary objective, motivation and standard. I encourage you to strive for excellence in your work, your job, your relationships, your personal life. I’m guessing that you’ve all heard of the Law of Attraction, which states that “LIke Attracts Like”. That means whatever you send out, you attract back to you. If you settle for mediocrity in your life, that is what you will get more of.
When you greet your guests, do you always have a smile and a cheerful attitude? Or just sometimes? When a guest has a complaint-do you have a positive mindset and true willingness to turn the situation around or do you then go and complain to your co-workers about the guest that’s complaining? That’s not being very congruent. Do you make a conscious effort to always give the very best service that you possibly can to every single guest? Or is it just a crap shoot-some days you’re on your game, you’re loving life and as a result, the guests that have the pleasure of being served by you benefit. But other days, you really just don’t care and you just do the bare minimum.
The problem with mediocrity is-it’s not good but it’s not really bad. It’s just so, so. What a pathetic way to be. If you as an individual, are okay with “just okay” and there’s many like you at your establishment, and I’m betting that there are-then the whole place becomes infected with an “It’s good enough” mentality. When you think and say, “It’s good enough”, usually, it’s not. You’re just settling. So, I ask you, Good enough for who? You’re supposed to be providing a service. Is “good enough” really what your guests or customers want, expect and appreciate? I think not.
If you make a decision to Be and Do Excellent-that is what will return to you. You get what you expect.
When you arrive at work each day, do you set an intention in your heart and mind that this is going to be an amazing day? Or do you just wait and see what happens? If you’re waiting to see how the day goes, see what comes up, see how you’re treated, then you’re not taking responsibility for your results. You reap what you sow. You get what you give. How about focusing on EXCELLENCE and giving that to every one of your guests, customers, clients today? My bet is that if you do-you will be amazed at the results. You will begin to see Excellence show up in other areas of your life as well.
As T. Harv Eker says, “How you do anything, is how you do everything.”
Come on, give Excellence a shot. What do you have to lose? Answer: Mediocrity
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Also, great news-I want to welcome our readers from the following new countries: Botswana, Jordan & Ireland!! That now brings my readership to a total of 52 countries!!! That’s AMAZING!! And I am so very grateful.
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Cheers and God bless you all!!!
LASTLY-I HAVE SOME VERY EXCITING NEWS THAT I WILL BE POSTING HERE VERY, VERY SOON-AS IN LATER TODAY OR TOMORROW!!
Christoff J. Weihman
Las Vegas, NV