Tag Archive | Show Time

What Kind of Show Do You Put On?

WELCOME Back to Soupfly!images (1)

I am honored to bring to you the 4th and final installment of the interview I did recently with Eric and Yvette Auger. I am grateful to them for this opportunity.  I hope you find value in our conversation.

LEADING

An Inspired Life

by Yvette & Eric Auger

What Kind of Show Do You Put On?

showtime

Christoff:

Business/Life is a show. In that show we are the producer, director, actors & editors. And I can bet that you, like me, always set off to create the perfect story with the right amount of happiness, suspense, surprise and a “they all live happily ever after ending”. The only issue with attaining that ambitious goal is that we rarely get to write the script.

There are far too many variables to be able to write it: clients are tuned in WIIFM (What’s in it for me), business associates have their own needs, and people we answer to have their own set of goals, etc…

So the question, is how do we make sense of this “chaos” and produce a show we can be proud of? This is the subject of this 4th installment of my interview with Christoff J. Weihman:

Eric: In your book you remind us that business/life is a “show”. Serving with pride and creating a memorable experience takes preparation much like the actor who takes the stage in front of an audience….

Christoff: Yes, It has to start with mindset. I talk about getting ready for the show. I think most people don’t get ready for the show. Many people, when they go to work, whether it’s their own business that they run, or whether they’re an employee at a job, whether they are in management or they’re a staff member, whatever industry, I think people get up, take a shower, and drive to work. They just show up. Then they just react to whatever comes their way. They don’t plan, they don’t prepare, they don’t mentally get themselves in a state of mind to be ready for that.

Do Athletes Just Show Up When It’s Time for The Game?

Service professionals are very similar to professional athletes, musicians, and actors. If we think about, it’s a show, we’re on a stage, think about those people, professional athletes … Yes, with a very, very rare exception of some superstar, do any professional athletes show up on the court, show up on the field, mostly a field or a court, do they show up just when it’s time for the game? No.

No. They practice!

How about musicians? Do they just show up when it’s time for the concert at Carnegie Hall? No, they practice and rehearse. They’re practicing their craft. Actors, do they just show up and say, “Okay, what’s my lines? Okay, I’m saying them.” No, they embody it, and they rehearse and they memorize. Should we memorize? Probably. Should we have answers ready to give when a guest or a customer or a client ask certain questions? Yes. I’m talking about even just mentally preparing ourselves. I start my day by journaling, by saying affirmations. If I’m going to see a client or I’m going to do a presentation, or whatever, it’s easier when I’m driving in the car, but even when I’m just getting ready for a non-eventful day, so to speak, I speak things out loud. It may sound crazy, but I determine how my day is going to be.

A lot of people live in a state of reaction, so they’re never in control.

They base their emotions upon moment to moment. You ask them: “How’s everything going?”, “It’s great, it’s great, everybody’s happy.” Half hour later when something happens that they don’t like they say: “Oh my gosh, I’m down, I’m depressed.”

It’s really about mentally, emotionally, and physically, and even in our wardrobe, in every way, preparing yourself. How are you showing up to work?

If you’re going to show up, show up!

Take control, when things you can’t control come your way, you can respond instead of react because of having that mindset and that attitude.

Here is a parting thought that was not part of the interview but that is worth considering:

If people were to look at their show through the eyes of their clients, co-workers, loved ones… How would they label it? A suspense, comedy, drama or an inspiring story where they are the hero who overcomes adversity and becomes a better person in the process?

I recently watched a fantastic movie on this subject thanks to my friend Holly Davis who recommended it: “Finding Joe”. It is available online. Google the title if you are interested in finding out more….

    Eric & Yvette Auger

For real estate and networking matters, we can be reached by email atEric@ReElevated.com or by phone at (702) 813-2661

Christoff writes a weekly blog about 5 star customer service entitled Soupfly: www.wordpress.soupfly.com.

For more information on Christoff’s book, Getting to WOW!, or for him to speak at your business/organization please go to: www.gettingtoWOWbook.com

Thank you Eric and Yvette.

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Thank you to all my Soupfly Readers from around the world! I appreciate you all.  Please feel free to leave your comments below.

Cheers and God Bless You All!

Elevating Service & Hospitality,

Christoff J. Weihman

ASPIRE Enterprises

Las Vegas, NV

http://gettingtowowbook.com/

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