Tag Archive | Servant Heart

Leading an Inspired Life

WELCOME BACK TO SOUPFLY!!

I recently was honored to be interviewed by my good friends Eric & Yvette Auger for their business newsletter, Leading an Inspired Life.  Eric and Yvette are consummate 5 Star Service Professionals, serving the Real Estate Market in Las Vegas. We have had many conversations about Customer Service Excellence and how to create a 5 Star Experience for our clients. I am grateful to have friends like them who are like-minded and who have the passion and desire to serve their clients in an excellent manner. Eric will be featured in my upcoming book, I Am the Customer Experience.

Now I would like to share with you Part 1 of my interview on Leadership and Service by Eric & Yvette Auger.  Please Enjoy.

LEADING

An Inspired Life

by Yvette & Eric Auger

Know the way, Go the way & Show the way!

This week’s message is the first of a four part discussion on excellence, leadership & pride. Every now and then we meet exceptional individuals who have a message that clearly resonates with the direction we are taking with “Las Vegas Real Estate Elevated”. One of them is Christoff J. Weihman, author of the book “Getting to WOW! Everybody wins with 5 Start service”. His message is so on point with what excellence should look like that we decided to interview him and share our conversation with you. Here is Christoff J. Weihman:

Yvette: Why is creating a pleasant experience absolutely paramount for any type of Business?

Christoff: The quality of the experience is going to leave an impression on your customer, and that impression will become a memory. Are you wanting to create positive, lasting, uplifting, great feeling memories, or are you wanting to just create the memory that they know that they had a transaction with you? That’s my initial thought on that.

Eric: The latter of course… Over the course of time we’ve had multiple conversations on the subject of customer experience and creating positive memories. And this is something you cover in detail in your book too. We both agree that in order to positively impress a client it is necessary to have a servant heart. What are your thoughts on that?

“We’re not just doing a transaction. We’re not just selling a product or a service to them. We’re giving of our time, our effort, our energy, our expertise, our knowledge and ourselves in that relationship.”

Christoff:  If you have customers, clients, patrons, whatever you call them, every industry has a different term for them, you are service professionals. If you are selling to people, then you are also serving them. Customer service and sales are not two separate things. Think about the word “service” and what’s at the core of it? We are servants to our customers. And what are we doing? We are giving. We are giving of ourselves. We’re not just doing a transaction. We’re not just selling a product or a service to them. We’re giving of our time, our effort, our energy, our expertise, our knowledge and ourselves in that relationship. We are creating an experience for them. The primary foundation of that is a service heart or servant heart mindset.

If you are a leader in your profession, you have a passion for it, then you have a gift. What is your gift for? Your gift is only to be given. Your gift is not for you. You are a channel for that gift to be given out to the other people. That would be your customers, your clients, the people that you serve. Teachers are service professionals. Their clients are students. Doctors and nurses are service professionals. Their clients or customers are patients and family members.

In any business where you are interacting with people, you are a service provider. We think of service providers as just a limited few industries. It’s something that I don’t think we really stress enough. We need to have a servant mindset.

 “You can’t separate the idea of
servant from a service professional”

I love John Maxwell. He’s a great author and speaker. He talks a lot about that idea of servant leadership. A leader is somebody who knows the way, goes the way, and shows the way, and that’s what being a servant is all about. You can’t separate the idea of servant from a service professional. There are people who say, “I’m not your servant. I’m not that guy’s servant.” In my trainings, I always allude to that. I’m not saying that just because somebody snaps their fingers you go running and you bow your head and, “Yes, sir. What do you need, sir?” Service comes from a place of giving.

“When we are serving we have the greatest amount of influence,
the greatest amount of power over people, but we don’t use it to
lord over them.”

We need to realize that actually when we are serving we have the greatest amount of influence, the greatest amount of power over people, but we don’t use it to lord over them. Regardless of a person’s religious mindset or philosophy, think of people like Mother Teresa and Mahatma Gandhi. Certainly two of the greatest servants, servant leaders people in history, and yet they’re known as two of the greatest influencers. They weren’t telling people what to do, but they were leading by example and with that servant mindset and servant heart.

Have you ever thought of yourself as a “Servant Leader”?
What would that mean to you and for the the people close to you?
How would thinking of yourself as a servant leader impact you and your busisness?

Drop us a line and let us know what you think? We love our conversations with you!

     Eric & Yvette Auger

For real estate and networking matters, we can be reached by email atEric@ReElevated.com or by phone at (702) 988-8498

Thank you to my friends, Eric and Yvette Auger, for this wonderful interview.  Part 2 will be coming to you very soon.

Thank you to all of my Soupfly readers from around the world. I so appreciate you all!  I would love to hear from you and get to know my readers. Please feel free to share comments, thoughts, etc.

It has been a very busy few weeks or so, since I last posted here. I recently had the amazing pleasure to attend one of the best seminars for speakers-Speaking Empire, put on by the team of Dave Vanhoose and Dustin Matthews.  Then, just this past weekend, I was honored and privileged to be part of the team putting on the You Will Change the World Social Entrepreneur Summit, working alongside the brilliant visionary behind this organization-Peter Anthony Wynn.  More on both of those in a future post.

Elevating Service & Hospitality,

Christoff J. Weihman

ASPIRE Enterprises

Las Vegas, NV

702 848 8955

http://gettingtowowbook.com/

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The Bartender-a Service Professional, a Servant, a Showman and so much more!

WELCOME BACK TO SOUPFLY!! wpid-20150514_142547-1.jpgwpid-20150512_150944.jpgwpid-20150514_142000.jpg This past week I had the great pleasure of sharing the message of Getting to WOW! to 5 different groups.  What a fantastic opportunity!  Four of those times had me speaking to students from The Bartenders Union at Las Vegas Distillery.  Each year Las Vegas Distillery hosts Executive Director of Training, Paul Femia and his students on a educational tour and tasting of the Distillery.  Over the course of two days, four groups of Bartending Students came through and had the amazing pleasure of listening to and learning from George Racz, the Distillery’s founder and owner.  George is a man with a wonderful depth of knowledge about the making of spirits in general, as well as  the specifics of his own journey of 5 years to bring to fruition his dream of establishing the first distillery in the state of Nevada. wpid-20150512_093620.jpg wpid-20150512_095918.jpg wpid-20150512_093656.jpg wpid-20150512_093708.jpg wpid-20150512_093633.jpg George had told me earlier in the year that he would be once again, this year, be hosting Paul and his group and that he thought the message of Getting to WOW! was apropos to be shared with these eager minds.  He assured me that I would be invited to come and speak to the students. The thing is that he was not sure of the exact schedule.  All the while, I, was hoping to and planning to attend the NRA convention in Chicago-the R is for “Restaurant”, not “Rifle”.  However, my plans weren’t quite coming together, waiting for a client to close and a couple of other issues were making  the trip to Chicago uncertain. Maybe the NRA Show was not to be in my immediate future.  But why? I wondered. I had never been to the NRA- National Restaurant Association Show and I knew that that’s where my target market would be-40,000 plus of them!  Restaurant owners and managers and Food & Beverage Directors, and catering managers.  These are the people I need to get in front of to promote my book, Getting to WOW! However, I didn’t really have a strong conviction that I was really “supposed to go”.  I’m sure you know what I mean. Recently I had been communicating with Sid, George’s right hand man at the Distillery about the upcoming tour, since George was out sick for a few days.  Finally, the week before said tour, at the exact time that I originally would have been traveling to Chicago-Sid tells me, “It’s next week.”  He tells me to come and see George on Monday and talk with him about our schedule for Tuesday. I go and see George at the Distillery on Monday and he says to come in early on Tuesday to talk with Paul and confirm with him about me speaking to his group.  Even though it wasn’t officially confirmed yet, I felt really good about this opportunity.  So, that’s why I wasn’t really meant to go to the NRA show in Chicago this year.  There’s always next year.  Sometimes we may have a plan but something bigger and better is in store if we will listen and allow ourselves to be lead. wpid-20150514_210420-1.jpgwpid-20150514_203944.jpg wpid-20150514_205050.jpg wpid-20150514_205115-1.jpgwpid-20150514_203643.jpg wpid-20150514_152028-1.jpg wpid-20150514_145343.jpg wpid-20150514_145402.jpg wpid-20150514_145308-1.jpgwpid-20150512_105838-1.jpgwpid-20150512_105159-1.jpg Over the course of two days, 4 sessions, I was privileged to stand in front of about 225 students from the Bartenders Union here in Las Vegas.  225 as opposed to 40,000? you might ask.  Absolutely, these 225 or so, students sat, listening in rapt attention.  I was given a nice introduction and  a warm welcome.  I didn’t have to chase people all around a convention center and ask if they would like to listen to my message.  These Service professionals were interested and wanting to learn.  And seated. As I was preparing for what I would be sharing with this group, it dawned on me that Bartenders are really the unsung heroes of the Front of the House.  I often say that Front of the House staff are the unsung heroes in any restaurant-as the chef most often is the one to receive the accolades.  But I’m also realizing that Bartenders are kind of left out in the cold themselves.  They are almost always the first ones in, the last ones out.  They rarely are privy to the pre-shift line up/meeting.  They are usually setting up their bar as the rest of the service team is learning about the specials, who is on the books for the evening and any other matters of business that are discussed.  I know this is not in all establishments but it is pretty common in the industry.  What this often results in is bartenders not having the same menu/food knowledge as the servers.  During my presentation to these Bar Professionals I challenged them to consider a few ideas. 1. Setting the Tone- You, as a bar professional must always be conscious that you often set the tone for a dining guest.  A guest may be sitting at your bar just for one drink while waiting to be seated at a table.  How you greet and welcome that guest to your bar will have a lasting impression upon them.  Are you a bartender that waits for the guest to greet or speak to you?  Don’t be.  Are you one of those bartenders that basically just grunts at the guest or says, “What can I getya?”  Be pleasant, upbeat, engaging and have positive energy.  If you welcome your guest in  a pleasant  and friendly manner and set a positive tone for their evening, they may very well change their mind and decide to sit at your bar to eat and tell the hostess, to never mind about the table.  You are the one who determines how your guest’s experience at your bar is going to be.  Regardless how long they are at your bar your attitude and approach will influence how their experience and how the rest of their day will be. 2. Servant Heart- There is an entire chapter in my book, Getting to WOW! Everybody WINS with 5 Star Service, covering this topic.  It is all too common these days to encounter Service Professionals who actually DON’T ENJOY SERVING PEOPLE.   I hear people in the Service Industry complaining about guests and saying things like, “I’m not your servant”, or “I’m not here to serve you,” etc.  Well, here’s a newsflash-if you don’t have a servant heart, that is if you don’t really enjoy serving others, then you are in the wrong business.  This includes bartenders.  I challenge you to dig deep inside yourself and consider if you are really meant to be in this business.  Let me share a secret with you, as you develop a servant heart, and you get to the point that you really, truly enjoy serving others, you will get so much joy and blessing from it that you will not be able to contain it.  As you give, you will be more blessed than the one you are serving/giving to.  I know you are a bartender, but what you do is so much more than just serving food and drink to customers. 3. It’s a Show-and You are the Performer! As  a Service & Hospitality professional-as a Bartender, you are a performer. Once you walk behind that bar, you are on stage.  It doesn’t matter if you are open or not, if you’re there-the Show is on.  It may be just the previews but you must realize that people are coming to see a show.  And every guest that comes to your bar is there for a different reason. Some want to drown their sorrows, some want to have fun.  Others may just want a quiet relaxing evening. Still others are there to meet people.  There is an excitement that people feel as they go to their favorite restaurant or bar that is akin to the same feeling they have when they’re getting ready to go see a show or their favorite artist in concert.  Just like a performer on stage, you have to leave your problems at home, put on  a smile (not a fake one) and focus on the task at hand-the Show. To quote Michael Balabon in Getting to WOW!  Everybody WINS with 5 Star Service :

“For some people this is the place you go to end your busy week on a high note. It’s what you look forward to all week long.  The excitement and anticipation builds and as you walk in the front door your pulse races.  Guests are expecting a Show.  From the sights they see and the aromas they smell; to the interaction they have with other guests and the service staff, these elements all culminate as they would in any theatrical performance.  There is a beautiful drama that should unfold at the table/bar throughout the meal.  The service professional has at his/her disposal, multiple opportunities to add theatrical elements.  The perfectly time arrival to the table, the culinary concept description, the ability to craft and create a culinary (or cocktail) journey for the guest and the manner in which they carry themselves mentally and physically throughout the meal, these all add drama to the experience. …A good drama, a show, a performance.   Your guests should feel as if something magical just took place and they want more of it.” I truly  appreciated the opportunity to share the message of Getting to WOW! with these wonderful bar professionals.  I salute you all.  You have the opportunity to brighten someone’s day and make a difference in the lives of those that come and sit at your bar.  Let them feel that something magical just took place.  That’s a pretty cool feeling. I want to thank George Racz of Las Vegas Distillery and Paul Femia of the Bartenders Union for hosting me to speak at this event.  This was a wonderful, exciting experience for me.  Glad I didn’t book a flight to Chicago!  Also, special Thanks to Frank White for filming our last session-you can view it here: http://www.youtube.com/watch?v=k5YdqHapjHk Thank you for reading!  Please feel free to Share this blog with family and friends.  I encourage you to Like our Facebook Page: https://www.facebook.com/pages/SoupFly/1438615929733655 Also, if you would like to receive an email alert when a fresh serving of Soupfly is posted, please hit the FOLLOW button below.  Soupfly comes out once a week. If you want to get yourself a copy of this amazing book that will help you elevate your Service & Hospitality-You may a signed copy here: http://www.gettingtowowbook.com/ Untitled1 (2)

God bless you all and Cheers!! Christoff J. Weihman ASPIRE Enterprises wpid-20150405_133517-1.jpg