Tag Archive | Kim Canteenwalla

Honey Salt & Hrair (Two Great Examples of Service & Hospitality Excellence)

 

WELCOME BACK TO SOUPFLY!

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First I want to start by introducing you all to someone who truly understands Service & Hospitality.  No, this person is not the owner of the newest, hot restaurant on the strip.  Nor is this person a Michelin starred chef.  This person is not the most amazing server or bartender I’ve ever met.  In fact, this person doesn’t technically work in the Service & Hospitality industry.  I want to introduce you to Hrair-pronounced “ha-riah”.   Hrair, is the owner of Park Avenue Drycleaners in Summerlin, Nevada.  That’s right he’s my dry cleaner.

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This is a guy who gets what I talk about in my book.  He understands about the importance of the greeting.  Even if he is in the back pre-occupied momentarily, he will acknowledge the customer standing at the front and tell them that he’ll be right there.  He always is smiling, and sometimes, I believe that I’ve heard him singing as he comes to the counter.  He has an unassuming demeanor,  a pleasant personality and a positive attitude about him.  Yes, he’s my dry cleaner.  Yes, my interaction with him is just for a few minutes once a week but I can tell you it is so refreshing to be a customer of someone like Hrair.

What else makes him so special?  For one thing, he is very accommodating.  What do I mean by that? Well, just as in how I order when I eat in a restaurant, yes, I do make modification requests, so too, I do the same, even when I go to the dry cleaners.  I don’t like the metal hangers that dry cleaners use. Rather than transferring my dry cleaned clothes when I get home to my own plastic hangers- I just bring them to Hrair when I drop off my clothes.  What else?  I don’t like the plastic that covers the clothes.  So, I request no plastic on my clothes.  Hrair, smiles, and says “yes” every time.  I know that my special requests probably takes him a bit more time to do my clothes.  But never once has he grumbled or complained-at least not to me.

Upbeat, positive, friendly, personable, accommodating-what more could one want in  a service provider?  Hrair is a true example of Service & Hospitality Excellence.  We can all learn from his simple yet effective example.  Oh, and he takes pride in his work.  How do I know this?  Because he asks me if I was happy with the way he did my clothes.  I don’t think any other dry cleaner that I’ve ever met has done this.  But you see, Hrair, cares about his work and about his customer’s satisfaction.

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If any of my readers live in Las Vegas, and specifically the Summerlin area-I highly recommend that you give Hrair and Park Ave. Cleaners a try.  You will be very happy meeting and bringing business to this gentleman.

 

This past week my wife, Michelle and I have enjoyed two great dinners out-both at favorite restaurants of ours.

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First, on Friday night, we dined at -Honey Salt in Summerlin.  Honey Salt is a farm to table style restaurant.  The staff there are friendly, upbeat and welcoming.  The owner-Kim Canteenwalla actually wrote a nice endorsement for my book a few months ago and provided some great content for the chapter entitled Getting to Know Your Guests.  Michelle and I both consider the octopus at Honey Salt to be the best we’ve had.  We’ve even had octopus at some finer establishments on the Las Vegas strip but none compare with the tenderness and taste of Honey Salt’s octopus.

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Our server, Travis was very friendly, enthusiastic and knowledgeable.  He knew his wines and did a wonderful job presenting, decanting and pouring.  His team was helpful and we didn’t have to ask for anything except a serving spoon for the appetizer.  Michelle enjoyed the scallops-easily one of the best things on the menu.  For my entree I had the baked cod.  It was so moist and flavorful. Very enjoyable.  Travis always made sure that he was at our table within seconds of a course being served, to ensure that we were enjoying everything.  My only suggestion for improvement is that sometimes the runners would auction the food rather than knowing which of us ordered what-and they don’t always make it a priority to serve ladies first.

We always have a great dinner or brunch at Honey Salt.  The ambience and decor are very appealing, the seats-especially the booths are very comfortable.  The management staff are engaging.  The food and service are excellent.  My only question for you, my readers, is-if you live in Vegas and you have not yet made your way to Honey Salt-why not?  You absolutely must treat yourself and go-You will be very happy that you did.  In fact, we are having a Getting to WOW! and Giving Back Mega Book Launch Brunch on Sunday, March 22 at Honey Salt from 10:30 am to 2:00 pm.  Here is the link with the information.  Please come and Join us!

https://www.facebook.com/events/1588075888077284/

Our next Getting to WOW! and Giving Back Mega Book Launch Event will be Monday, March 16 at Fleming’s Townsquare from 4:30-6:30pm.  We are partnering with Three Square-Southern Nevada’s local food bank for all of our Book Launch events.

Our Goal is to raise $1000.00 for Three Square.  Thus far we’ve only hit about $200.00 of our goal.

YOU CAN HELP-We invite you to come to our events and not only support this new author-me, but to also help contribute to Three Square.

If you live in Las Vegas-please join us on March 16 at Fleming’s and on March 22 at Honey Salt.

https://www.facebook.com/events/744442549005397/

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If you don’t live in Las Vegas and you wish to contribute-you may purchase a copy of Getting to WOW!-for $25.00-$3.00 of which will be donated to Three Square.

http://www.gettingtowowbook.com/

If you would like to contribute additionally, please message me and we will explain how to make that happen.

You may email me at: Christoff@ASPIRE2WOW.COM

And of course the team of Blau & Associates-Kim Canteenwalla and Elizabeth Blau, opened their newest  and much anticipated Andiron Steak and Sea yesterday in Downtown Summerlin.  Like many of our Las Vegas friends, Michelle and I are eager to dine at Andiron.  I know it’s going to be amazing!

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I’ll tell you about our other great dinner from last weekend in my next post.

Thank you all for reading.  I invite you to like our Facebook page and to Share on Social Media.

Soupfly continues to add readers from new countries!  We want to welcome new readers from Andorra, Sierra Leone and Tunisia!!

God bless you all and Cheers!

I hope you are all still focused on making 2015 your best year yet!

Christoff J. Weihman

ASPIRE Enterprises

Las Vegas, NV

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BREAKING NEWS-IT’S OFFICIAL…I’M A PUBLISHED AUTHOR!!!

WELCOME BACK TO SOUPFLY!

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This one’s going to be short and sweet-very sweet! It’s official-I’m a published author!  My book, Getting to WOW! Everybody WINS with 5 Star Service is NOW Available on Amazon.com!  That includes for International orders!

http://www.amazon.com/Getting-WOW-EVerybody-WINS-Service/dp/0692359192/ref=sr_1_1?s=books&ie=UTF8&qid=1420849930&sr=1-1&keywords=christoff+j.+weihman

LAST 3 DAYS FOR INTRODUCTORY OFFER

If you live in the United States-you can still order your copy of Getting to WOW! through my website for only $20.00.  Monday morning the price will go up to the normal list price of $28.95-still a great value.  But if you’d like to take advantage of the intro price please do so by Sunday January 11, 2015.

http://www.gettingtowowbook.com/

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30 DAY BOOK LAUNCH!

Starting February 1, we will begin a 30 day Official Book Launch.  This will include live events, book signings, as well as online events.  We will be partnering with some charities to give a portion of the revenue to.  Details are still forthcoming.  We will also be seeking media exposure.  This is where you can help, if you know of or are connected with any form of media, radio, television, print, online-podcasts, etc.  I would greatly appreciate your support and invitation to be interviewed and share valuable content from Getting to WOW! 

 

These 3 Industry Luminaries have endorsed Getting to WOW!-Alex Stratta, Rick Moonen, Kim Canteenwalla-Thank you!

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If you work in the Service and Hospitality industry in any capacity-this book is for you!  If you would like to participate/support any of our events during the Launch-please contact me for more information.

 

I am so happy and grateful for all your support and encouragement!  You are all amazing!  If you have preordered a copy-books will be arriving to me in Las Vegas in one week, I will sign them all and then send or deliver them to you (if you live in Las Vegas)

Lastly, a big SoupflyHello and Welcome to our readers from these new countries: Korea, China and Columbia!!

Thanks for the continued support.

Make 2015 Your Best Year Yet!!

God bless you all and Cheers!

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Christoff J. Weihman

ASPIRE Enterprises

Las Vegas, NV

ChristoffJWeihman.com

GettingtoWOWbook.com

Soupfly.net 

A GRATEFUL REFLECTION ON 2014

Welcome back to Soupfly!

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As you are all either getting ready for, or in full swing of, New Years celebrations-(depending on where in the world you live) I wanted to take a few moments-(I’ll try to make it short) to offer my reflection through the eyes of Soupfly, on the year that was-2014. Six months ago, Soupfly had not even been born yet.  After much planning, contemplating and telling myself and others that I was going to start a Service and Hospitality focused blog-finally, on July 8 of this year, Soupfly was born! I did it, wrote my first post-When the World Brings You Soup and there’s a Fly in it.  It was very encouraging that, from the beginning, there has been support and an audience for the content that I seek to provide here on Soupfly.  If you’ve not ever read our inaugural post-I invite you to read it here:

https://soupfly.wordpress.com/2014/07/08/when-the-world-brings-you-soup-and-theres-a-fly-in-it/

 

We also started a Facebook page for Soupfly and that first post quickly garnered 49 Facebook Likes and over 100 blog hits in the first 48 hours!   How exciting!  We are just 9 short Likes away from having 200 Soupfly Facebook Likes.  If you are a reader of Soupfly-I invite you to help us with this goal and Like our Soupfly Facebook page:

https://www.facebook.com/pages/SoupFly/1438615929733655?ref=bookmarks

I am so grateful for the following of Soupfly that has grown in less than 6 months, to readers from nearly 60 Countries!! That is mind-blowing and very humbling to me.  Thank you all who read and share my blog.  I hope that you are gaining value from what I bring to you.  My original and main focus has always been to cater to and serve people working in the Service and Hospitality industry-no matter where you work or what position you hold.   I also know that I have many, many readers, who do not work in the Service and Hospitality industry-however, the principles, ideas and concepts that Soupfly has to offer, are applicable to most any work environment-whether one is dealing with, serving, or selling to guests, customers, clients, patrons or even employees.  My intention and desire is to motivate, encourage and inspire you to provide the very best service possible to those people that you serve.  At the same time I want to provide practical principles that you can use in your work place to up your game.

With that in mind, many of you know that I have been working on my book,

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Getting to WOW!  Everybody WINS with 5 Star Service for a long time and NOW IT IS AVAILABLE FOR PRE-ORDER.  Actually, today is the very last day to get it at the introductory price of only $20.00!  Books will be in hand in  a few short days and the price is going up.  Go here to pre-order your copy today:

http://www.gettingtowowbook.com/

If you pre-order today-You will receive a signed copy-by the author-that’s me!  Getting to WOW! Has already been endorsed by such industry luminaries as Chef Alex Stratta, Chef Rick Moonen, Chef Kim Canteenwalla and others!

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Over this past year, I have been privileged to meet some wonderful Service and Hospitality professionals.  We have traveled to and met people in Santa Barbara, California; Loveland and Denver, Colorado; Albuquerque, New Mexico; Minneapolis, Minnesota; St. Louis, Missouri; Kansas City, Missouri and of course in our home area of Las Vegas.  It is a joy to meet Service Professionals that truly have a passion for service and the business.  We have also met and been served by individuals who may need a little more guidance and instruction on how to truly provide exceptional/WOW! service.

 

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Earlier this year, I started my company-ASPIRE Enterprises, a Service and Hospitality focused, consulting and training company.  The company name-ASPIRE is actually an acronym for: Advancing Service Performance, Inspiring Restaurant Excellence.  It is my intention to serve the industry on a greater scale this year, through my book, Getting to WOW! Everybody WINS with 5 Star Service, providing training seminars, consulting and speaking at Food Service and Hospitality Conventions around the country.  This is a fantastic industry to be a part of and just like any industry-continual training and on-going education is a foundational key to success.

 

 

2014 has been a fantastic year-a year of many new beginnings. I am truly grateful to all of you have been a part of it in someway.  You are blessed, loved and very special to me.  Thank you.

 

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2015 now is ready to greet us and I welcome it with open arms, an attitude of excitement and and anticipation of all the Amazing things it holds in store.  I wish you all  a positively, wild and wonderful ride in 2015-only the best, only great success in all areas of your life.  If you are in the Service industry in any capacity-I pray that 2015 is the year that you really elevate your Service and Hospitality and become one that consistently WOWS your guests.  If that is indeed your desire and intention-I would love to be a part of that, serving you, in helping you to reach that goal.

Thank you, God Bless you all and…

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Raise a Glass to 2015 -Make it Your Best Year Ever!

Christoff J. Weihman

ASPIRE Enterpises

Las Vegas, NV

ChristoffJWeihman.com

Soupfly.net

GettingtoWOWbook.com 

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