Tag Archive | Getting to Wow!

Rivea & Skyfall; 2 Sparkling Gems

WELCOME BACK TO SOUPFLY!!

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Those of us living here in Las Vegas are really quite spoiled, with amazing weather, sun nearly 300 days a year, beautiful mountains, very little traffic,  AND it is a restaurant mecca.  Las Vegas  boasts some of the finest dining destinations in the world.  Having lived here for just 3 years, Michelle and I have had the pleasure of dining at many places, both on and off the strip and yet, we still have a V-E-R-Y long list of venues to experience. Two of the places that we have had the pleasure of enjoying are  Rivea & Skyfall, the newest gems in Mandalay Bay Resort and Casino’s Crown, truly shine.

Rivea- the restaurant, and Skyfall Lounge are the newest iterations of legendary French Chef, Alain Ducasse’ restaurant portfolio in Las Vegas.  They are the newly renovated and rebranded venues that replaced what previously were known as MiX Restaurant and  MiX Lounge. I devoted an entire Soupfly post to MiX in the past:https://soupfly.wordpress.com/?s=mix

After a very successful 10 year run, MiX closed down for a handful of months last year, and after a 7 Million dollar renovation, Rivea Restaurant and Skyfall Lounge were unveiled in late September 2015.    As stunning in their decor and ambience as Rivea and Skyfall are to behold, with the Murano glass chandelier, wave tile muralled wall, the private room with lighting that matches the constellations above and having one of the best views of the Las Vegas Strip-it is the Service and Hospitality of the team that really brings the WOW! Still led by Chef Bruno and General Manager Sebastien, Rivea and Skyfall absolutely shine. Michelle and I were invited to the Grand Opening last year, we dined at Rivea for our 2nd year wedding anniversary in November and recently, last week, we attended the Vegas Legal Magazine Champagne party.

Each of the times that we’ve been to these locations, we have been absolutely amazed at the Service and Hospitality of the entire team. Now before I go any further, full disclosure, yes, I am biased, because I had the privilege of training the staff of both Rivea and Skyfall for their opening.  I shared with them the importance of Setting the Tone, of Reading the Guest, and understanding that this is a Show. The time I spent training this team was one of the best, most gratifying experiences for me, since I began doing Getting to WOW! Service and Hospitality training last year.   These young men and women were fully engaged, filled with a high level of positive energy and hungry to learn.  I shared with them that they were absolutely set up for success. I told them that they have the opportunity to be one of the best venues in the city.  If the owners invested 7 million dollars into a renovation, you can be sure that they have high expectations for success.  And that high expectation carries over to the staff.

So, perhaps you may think my vision is clouded, because I am a part of the story. True, like Sebastien said to me at the Grand Opening, that I did play a part and I can take some credit, and I am very grateful for that opportunity.  However, precisely because of that,  I’m perhaps even more critical in my assessment, because I know what they were taught and what is expected of them.

To say that this front of the house team knows how to deliver WOW! Service is a huge understatement.  This front of the house team gets it.  They resonate with a joy of serving.  They are welcoming and warm.  There is a positive energy that exudes from each of them and it is so refreshing to experience. From the hostesses that greet us at the entrance to the elevator, to the bartenders, the cocktail servers, the  servers,  the bussers, the food runners-all of them are focused on creating a great service experience for the guests.

 

As I’ve said before, it all starts at the top. Management leads the way to success of any establishment.  Huge credit and props go to all the leadership team from Chef Ducasse, to his executives, Yannis-(and another gentleman whom I have not had the pleasure of meeting yet) to the management team of General Manager Sebastien, Assistant General Manager Olivier-who recently took a new position at Atelier de Joel Robuchon (https://www.mgmgrand.com/en/restaurants/latelier-joel-robuchon-french-restaurant.html), Managers: Philip, Alejandro, Paul, Nick and Sommelier Matthew.  I congratulate each of them for their obvious dedication and commitment to creating a 5 Star Service Experience for each guest every time.  Chef Bruno and his culinary crew also, do a marvelous job creating amazing food. It is also evident that there is a true synergy between front of the house and the back of the house-the kitchen.

When Michelle and I dined at Rivea last November for our anniversary, we were overwhelmed with the welcome by almost every member of the front of the house staff.  So many of them, servers, hostesses, bussers, food runners, bartenders came by our table or greeted us on the way in or on the way out or as we walked to the restroom, saying “Congratulations”, “Happy Anniversary Mr. and Mrs. Weihman” “Thank you for dining with us” etc. Now I’m sure that most likely, Olivier or Sebastien mentioned to them in pre-shift that we were coming in and that it was our anniversary, but the sincerity and warmth with which each one congratulated us truly touched us in a positive and meaningful way.

Our food was amazing, with both gluten free choices for my wife and pesca-vegan choices for me. It was such an enjoyable, relaxed, pleasant evening. The team that served us, led by Mike, were on point and hitting the mark. Olivier came by to visit with us more than once. All around it was one of our best dining experiences here in Las Vegas.

What also was so touching was when one of the bussers, Jesus, said to me after dinner, “Christoff, You taught us in the training that it’s so important to have a servant heart in this business, and everyday when I come to work I have that in my mind. I learned so much from your training.” What an amazing feeling that was. And Jesus certainly expresses that true servant heart in his manner of relating to every guest.  We’ve witnessed it not only towards us but with all the other guests as well.

I also, teach that the desired outcome for any service experience is for the customer, the guest, to leave your establishment with a positive feeling.  Things may possibly go wrong, or there may be some Soupfly, but if the guest is greeted with a warm welcome and the team truly endeavors to create a great experience for the guest, the guest will leave happy, pleased and with a fond memory of the establishment because of the people that served him. This has been our experience each of the three times we’ve been to Rivea and Skyfall.

There is much more I could say, but I will end here with this.  I am very impressed with the team at Rivea and Skyfall.  I am grateful for the opportunity to be a part of the story.  And I encourage all of you, if you live in Las Vegas, to make a reservation and go, eat, drink, dine, experience the gem that is Rivea and Skyfall at Mandalay Bay.  Likewise, if you come to Vegas to visit, please do yourself a huge favor and put Rivea and Skyfall on your list of must dos.  You will thank me. To the Rivea/Skyfall team, I say thank you, congratulations and keep it going!

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P.S. a big thank you to Olivier De Roany, the former AGM, now at Atelier de Joel Robuchon at the MGM, for first allowing me to interview him and contributing to my book, Getting to WOW! and for connecting me with the F & B Executive team at Mandalay Bay.  Had it not been for him getting the ball rolling, I would not have had the opportunity to be “a part of the story” of Rivea and Skyfall.  Thanks Olivier!

Thanks for Reading!  I am so grateful for all my Soupfly readers from 100 plus countries around the world!

Please Share on Social Media, Like our Facebook Page and leave your comments.

Cheers!

Elevating Service and Hospitality,

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Christoff J. Weihman

ASPIRE Enterprises

Las Vegas, NV

http://gettingtowowbook.com/

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Happy New Year from Soupfly!!

Happy New Year 2016!  AND Welcome back to Soupfly!

We’ve been away for a while but now we are back and  filled with a renewed excitement, enthusiasm and positive energy for the New Year.  I hope that you are as well.  We had a fantastic fun time over the Holidays, lots of dining out and drinking out, celebrating with family, friends and business associates.   Lots of meeting wonderful restaurant managers and industry professionals.

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I am very grateful for all the amazing people that I met in the course of my Big December Goal-so many managers with open hearts and open minds. I say open hearts because many of them, when I mention that we donate a portion of our sales to Three Square LV (our local foodbank) they immediately are interested in purchasing a copy of my book, Getting to WOW!  I say open minds, because many of them desire to learn more about how to improve their customer service.

Although we did not hit our goal of selling 200 copies, we did sell 67 copies in December.  For every copy we donate $3.00 to Three Square and they stretch every dollar to provide 3 meals for the food insecure people in our community.  AND for the month of December they had matching funds, which means that our check that we presented will actually be double.  We were blessed to be able to give $312.00 which doubled equals $624.00!! Multiply that times 3 meals/ dollar and that equals 1872 meals!! And my target goal was to sell enough books that we would provide 1800 meals.  So, with the matching funds, we actually surpassed our goal!!!

So, I must say thank you to each one of you that bought a copy or two or three or more of my book, Getting to WOW! in the month of December-you are the reason that we were successful in reaching our goal! Thank you and may you be blessed.  In addition, I do know that you will be blessed, inspired and motivated as you read Getting to WOW! and begin to apply what you learn.  The principles therein will truly help you and your team to elevate your level of Service and Hospitality.

End of the Year Update

So, here we are at the start of a New Year.  2016.  I don’t know how 2015 was for you.  For me it was amazing. It was a year of many firsts. 2015 saw the start of me becoming a published author, with the release of my first book, Getting to WOW! Everybody WINS with 5 Star Service.  I started my company, ASPIRE Enterprises, a Service and Hospitality Training and Consulting company.  I had the great privilege and opportunity to begin sharing the message and the principles of WOW! Service and Hospitality. It started small-first through our free seminars. I am reminded of the words of one of my mentors, Brendon Burchard, who says “Never let your small business keep you small minded.”

Next, we began to get hired by locally owned restaurants and corporate establishments. I was given the opportunity to speak at the Bartenders Union for 4 classes twice this year to a total of about 300 bar professionals.  That was really a fun experience.   And then, after 6 months of meetings and waiting, we had the amazing opportunity to train the front of the house staff at Rivea and Skyfall, the newest restaurant and lounge at the top of Mandalay Bay.  The team was filled with excitement and enthusiasm.  This group really wanted to learn and they knew that they have an incredible gift to be chosen to work at this amazing new Alain Ducasse restaurant. It was a wonderful experience.

A few weeks later we were invited to the Grand Opening.  What a joy to experience the upbeat positive attitude and welcome of the staff who are putting into practice the principles of WOW!  When we returned to Rivea in November,  to celebrate our anniversary we were again equally impressed with our experience.  Rivea and Skyfall have some of the highest customer satisfaction scores of all the MGM properties in Las Vegas.  I am humbled and excited to have played a small  part in that.

We also did a presentation for about 30 of the F & B Executive/Management Team of Mandalay Bay Hotel and Casino, which was very well received.   I was delighted and humbled by that opportunity.  We are looking forward to being of service and bringing value to them on a larger scale in 2016.

Goals for 2016   

2015 was truly a wonderful year.  Now it’s over.  Time to start fresh. So, how about you, do you have grand plans, lofty ambitions, great big goals for 2016?  For yourself personally?  If you have not yet planned your year and set down your goals on paper, I strongly encourage you to do so.  An idea in your head is not a goal.  Even a strong intention is not a goal.  And you can’t achieve goals if you don’t have a plan.  So, do yourself a favor and take some time this week, before you get to far along into your regular routine and schedule.  Figure out what you desire for this year. Write it down. Make some plans. Take some action.  If you plan to finally write that book, go buy yourself a nice notebook and set a time to sit down and begin writing.  Just start. Whatever your goal is -take some action toward accomplishing it. And stick to it.  That’s for yourself personally.  How about for your business?

If you work in the Service and Hospitality industry-what are your goals for 2016?  If you are a restaurant owner, manager or F & B Executive-what are your grand plans for this year?  Are you just going about ‘business as usual’ and hoping that this year will be better than last?

Rise Above the Competition this Year

 

How are you going to stand out from the competition this year?  What are you going to do to rise above the rest?  There are new restaurants opening up all the time.  Sadly, though there are new restaurants closing down all the time.  This is an insanely competitive industry.    May I suggest, that you must have a plan, a strategy, for delivering Service and Hospitality at an elevated level than what you have been.

One of the main reasons that many, even most businesses, DO NOT deliver 5 Star or WOW! Service is because they have no plan or strategy.  Are you merely hoping that your staff provides 5 Star Service? It’s not going to happen by accident. Or maybe it will. But it won’t be consistent.  Is that what you want for your business?

Management Makes the Difference

My wife, Michelle and I did a lot of dining out over the past month and a half and I’ll tell you we saw the full gamut of types of service.  We experienced the good and the bad and a lot of the mediocre.  Not good, not bad.  Just ok.  We had experiences at establishments where the managers were helping man the host stand, bussing tables, greeting guests, touching tables.  So, refreshing to see and experience.  Then, we went to many places where no manager was to be found.  On a very busy night during the holiday season.  No visible manager presence. This is all too common.  My friends, it all starts at the top.  If the manager doesn’t care and is too busy doing paperwork, sitting in the office, then how would they expect their staff to care?

We’ve been to some places recently where there was a change in management and it made a visible difference in the service, the quality of food, the attitude of the staff and the overall experience.

Let’s make 2016 the year that you plan for your business success by planning for your Service and Hospitality.  Want business to grow?  Elevate the level of Service and Hospitality and they will come. You want increased revenue?  Happy customers who feel welcome from the moment they walk in the door until the moment thy leave will often stay longer and spend more.  And next time they come back they will bring people with them. They will market for you.

Do you want happy, engaged, loyal employees?  If so, then, provide training for them to them to be equipped to deliver higher levels of service and hospitality. Rather than just telling and expecting them to do better, you must lead the way as a servant leader.  Set the example.  If you invest in your staff, in training and providing the tools they need to do their job better, they will perform better.  They will care more.  They will feel like you are all in this together.  And you are.

It’s your choice.  You can decide right now at the beginning of the year to make this the year that you and your team rise above the competition.  Become the best you can be.  Make 2016 the year you consistently WOW! your customers.  5 Star Service will lead to 5 Star Reviews, which will lead to increased business, increased profits, increased exposure, etc. Let this be you goal.

My goal is to be of service and bring value to as many of you that are interested, open and willing.

ASPIRE Enterprises stands for Advancing Service Performance, Inspiring Restaurant Excellence.  That’s what we do.  Inspire, Motivate and Equip People to Passionately Deliver WOW! Service.

Let me know if I may be of service. It would be my honor and privilege to work with you and your team and bring WOW! Service and Hospitality Training to you.

By the way, I have been invited to be a guest speaker for the annual convention of the National Association of Customer Service in Orlando, this May.  And in February, I’ll be the guest speaker for the Las Vegas chapter of the Wedding Industry Professionals Association. Getting to WOW! is not just for restaurants.  It’s going to be a spectacular year.

I wish you all the best!!

Thank you for reading! I am so grateful for all my Soupfly readers from around the world.   Please Like our Facebook page: https://www.facebook.com/SoupFly-1438615929733655/

Follow me on Twitter @WeihmanChristof, Connect with me on Linkdin, Hit the Follow button below, Share on social media AND please share your Comments below. I enjoy hearing your feedback!

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To order your copy of my book,  Getting to WOW! Everybody WINS with 5 Star Service please go here: http://gettingtowowbook.com/

For my Soupfly readers outside of the U.S. who would like to  order a copy, please visit Amazon in your respective country or go here:

http://www.amazon.com/Getting-WOW-Everybody-WINS-Service/dp/0692359192/ref=sr_1_1?s=books&ie=UTF8&qid=1452029553&sr=1-1&keywords=christoff+j.+weihman

Cheers!

Elevating Service and Hospitality,

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Christoff J. Weihman

ASPIRE Enterprises

Las Vegas, NV

702 848 8955

 

 

 

 

Training is the Key to Your Success

WELCOME BACK TO SOUPFLY!

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I just returned from a 4 day seminar entitled-High Performance Academy by speaker, author, trainer-Brendon Burchard.   If you are unfamiliar with him, I highly recommend that you get introduced to him and his work, as it truly is cutting edge stuff. You can find him on YouTube here:https://www.youtube.com/channels?q=brendon+burchard

I would absolutely recommend that you get yourself a copy of any of his books, The Charge, Life’s Golden Ticket, The Millionaire Messenger, The Motivation Manifesto.

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You can find them all here:  http://www.amazon.com/s/ref=nb_sb_ss_c_0_8?url=search-alias%3Dstripbooks&field-keywords=brendon+burchard&sprefix=brendon+%2Caps%2C493

Since having just spent 4 days in training, I am inspired to share with you about the value and importance of training.  I am not going to share all the secrets of High Performance which Brendon shared at that Amazing event but I will talk about how and why training is so vital in our industry as Service Professionals.

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So let’s jump right in.  I am a learner.  I have always been a person who strives to know more, learn more and better myself in all areas of my life.  I learned long ago that “Learners are earners” and “Readers are leaders”.  I don’t remember who said it, but I know that that is absolutely true.  If one desires to succeed in life or in business, one must continually be learning and growing. If you are not learning and growing then you are doing the opposite-you are not thriving-you, my friend, are dying.  If you are a person who believes in and seeks out opportunities for growth and development both personally and professionally, then what I’m going to share here will resonate with you.

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We Must Change Our Mindset about Training

In the Service and Hospitality arena it seems that the idea of ongoing education is often a foreign concept. Let me explain what I mean by that.  In almost every other industry there are a myriad of opportunities for one to attend workshops, seminars, trainings, etc. For example, my wife is a nurse, she is required to keep up to date on best practices for her industry. In addition, seminars and workshops are always being offered either by the hospital, a pharmaceutical company or other industry related association.  While it is not required that she attend each and every training that is offered, there is a desire and mindset by most in her profession to keep current and to continually learn. If a nurse says she is attending a seminar, training or workshop her peers do not look quizzically at her.  The same is true for professionals that work in real estate, IT, education, manufacturing, engineering etc.  Other professionals, such as those in HR, have advanced certification levels they can aspire to  and once reaching such certification-they must maintain it thru on-going education. This simply is not the case in the Service and Hospitality field.  Training and on-going training is not the norm. And that is unfortunate.

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If we, as Service Professionals do not value training we will not invest in it.  Restaurant owners and managers wonder why business is slow or why their establishment is not getting positive reviews.  One of the answers is that you are not training your staff to excel in Service and Hospitality. Ask yourself if your team is truly delivering WOW! Service and Hospitality to your guests?  If you don’t believe that training is important; if you don’t really believe that training has a direct impact on your bottom line, then you will not schedule it, budget for it and you certainly will not hire an outsider to come in and train your team.

Training affects the level of Service and Hospitality that your team delivers to your guests which ultimately determines the level of your business’ success or failure.

Most often, an owner/operator whose restaurant or establishment is failing or not doing great will view training as “a cost they can’t afford right now”.  Owners will say things like, “We have other things we have to take care of/fix first.”  Or “We need to get the right people on the team first before we can think about training.”  And when I hear that, I think that’s too bad for their customers.  It’s as if they think they have to get every other area fixed first before training their team becomes a priority. So, they’ll spend money on advertising because business is slow.  They’ll spend money on bringing in entertainment, putting on special events-all of which can contribute to increasing business. But if the Service and Hospitality is not on point-that’s a lot of carts being put ahead of the horse.  Meanwhile the Service & Hospitality that the team is delivering is sub-par or certainly below what is possible and as a result the customers suffer.

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Most restaurants do have some system of training new employees.  So, it’s not that they don’t have training at all.   It’s just that it’s only at that time-for new hires.  And that training is often-only on the menu.  In that case the Service Staff may be very well versed on the menu but they have no clue on the simplest of things, like how to properly present, open and pour wine.  Or on how to greet and treat the guest.  Or how to respond to complaints or how to answer the phone properly. Or any of a myriad of other things.  For an establishment to grow the business, create a positive reputation for itself and to thrive in this highly competetive market, they must not only train new hires but they must have on-going training for all their front of house staff.  Sometimes if the establishment has an ongoing training program it is not inclusive for all Front of House Staff.  Even if they bring in an outside professional trainer, they only involve the servers and bartenders, to the exclusion of the host/hostess staff, bussers, and food runners.  Whenever you implement any front of the house training program, everyone that works front of the house should be included-even management.

The Value of Training-Why Training is Important

  1. It keeps your staff sharp, current & up to date and on the cutting edge. They’ll be more knowledgeable & professional.
  2. It raises standards.  You can’t expect what you don’t inspect. You can’t expect what’s not been taught, trained.
  3. Shows staff that you are serious and that you care.  If you aren’t willing to invest in them-you’ll get what you get.
  4. Creates synchronicity and a Team Mentality
  5. Shows your customers that you care. They deserve great service-Training will help ensure that
  6. It will differentiate you from the competition.  The restaurants down the street aren’t training their people
  7. You will attract better quality candidates when hiring. Set standards of excellence- that’s who you’ll attract
  8. Your Team will perform better because they feel engaged
  9. Your Team will be motivated to do well
  10. It will dramatically affect the business in positive ways-Increased Morale + Increased Energy+ Increased Expectations + Elevated Level of Service & Hospitality= Increase in Business, Revenue and Positive Reviews
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Those of you who do have an ongoing training program, who bring in experts in wine, hospitality, sales, communication, to educate and train your team, you already know the benefits of training. I congratulate you and thank you.  Yours are the establishments that we love to go to because we know that we will have a great experience there. It’s not that everything is always perfect there but if a Soupfly arises, your staff and management are well equipped to turn it around and they’ve already started out on the right foot by setting the tone in a positive way.  I encourage all Service & Hospitality professionals to be learners and readers.  Have a desire to better yourself.  Strive for more knowledge.  Find and create opportunities for your team to learn.  Take a few minutes each day to teach your team something. Hire an outside expert to come in and do a special session or series for your team.  The benefits far outweigh the cost. In fact, it’s really an investment in the success of your team and your business.  Personally, every time I have attended a training, a seminar, a workshop on any topic, whether I paid for it myself or the company I was working for did, I always came away with actionable items to implement, a renewed commitment to personal and professional excellence and it always resulted in some positive change/result in my work and my life.

Isn’t that what you desire for your business and team-positive outcome? A dramatically different and better result? Quantifiable improved results?  You’ll never get to WOW! Service and Hospitality without a plan and a strategy that includes training for your team.  Make a decision today to make training a priority,  You will be grateful for the improvements in your team’s morale, knowledge, skill and  the overall level of service and hospitality.  As well as the positive benefits to your business and the peaceful feeling it will instill in you, knowing that your business is thriving.

We are still offering my book at a Special Discounted price in honor of National Customer Service Week-(last week) for ONLY $15.00 plus Shipping!! For a limited time only. Regular price on Amazon is $28.95.

Go here to order your copy today!!

http://gettingtowowbook.com/

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If you are outside the United States, I encourage you to order on Amazon:
http://www.amazon.com/Getting-WOW-Everybody-WINS-Service/dp/0692359192/ref=sr_1_1?ie=UTF8&qid=1444764261&sr=8-1&keywords=Christoff+J.+Weihman

Thank you so much for reading!  I am so grateful for all my readers from 108 countries around the world.  Please help share the message of Soupfly by sharing on Facebook, Linkedin, Twitter! I encourage you to Like our Facebook Page here:

https://www.facebook.com/SoupFly-1438615929733655/timeline/

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Elevating Service & Hospitality,

Christoff J. Weihman

ASPIRE Enterprises

Las Vegas, NV 

725 777 9900

Help Out-Dine Out: Chef Stratta and Getting to WOW! Team up!

WELCOME BACK TO SOUPFLY!

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Breaking News!!,,,,-What a Fantastic opportunity-We are teaming up with James Beard Award Winning/2 Michelin Star Celebrity Chef, Alex Stratta  for Restaurant Week!  Chef Stratta, who recently opened Tapas by Stratta in Tivoli Village in Summerlin, Las Vegas. is one of the industry experts that I had the pleasure of interviewing for my book, Getting to WOW! Everybody WINS with 5 Star Service.  

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Now, starting Monday, June 15, my book, Getting to WOW! will be on display and available for sale at Tapas by Stratta!

Also, I will be having a special book signing event at Tapas by Stratta on Friday, June 19 & Friday June 26 from 5-7pm. I invite you to come and join us.

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http://tapasalexstratta.com/

June 15 is the start of Restaurant Week (which actually runs for 12 days thru June 26), in which participating restaurants share a specific dollar amount of donation to Three Square Food Bank, for every special meal that is purchased. Here’s the details:

Now in its ninth year,LAS VEGAS Restaurant Week gives restaurants in our community the opportunity to give back through the culinary arts.

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Now in its ninth year, Three Square Food Bank presentsLAS VEGAS Restaurant Week – a celebration of dining out for a cause. Make reservations at award-winning restaurants and local eateries you have always wanted to try, and your meal could provide up to 18 meals to hungry people in the community. A portion of proceeds from Restaurant Week remain local and help Three Square in its fight to end hunger in Southern Nevada.

Since 2007, more than 2.5 million meals have been provided for those in need through Restaurant Week. ByJOINING us, you are helping us get closer to our goal of feeding the more than 315,000 food insecure people in Southern Nevada

Our Participation/Your Participation:

For every dollar donated to Three Square 3 meals are provided to Southern Nevada’s insecure people. For every copy of Getting to WOW! that we sell, we donate $3.00 to Three Square.  That means that the sale of one copy of Getting to WOW! provides for 9 meals!

Our specific goal for this month of June 2015 is to sell 200 copies of Getting to WOW!, thereby donating $600.00 to Three Square-totaling 1800 meals.  

We need your support.  If you live in Las Vegas, I invite you to join us for Restaurant Week.  Come have an amazing dinner at this beautiful new restaurant in Tivoli Village.  Experience the creative, flavorful culinary creations of Chef Alex Stratta, purchase yourself  a copy of Getting to WOW! Everybody WINS with 5 Star Service.  In doing so, everybody truly will win; you will have an great dining experience at an amazing new restaurant, if you order their special restaurant week menu $5.00 will be donated to Three Square, you will be supporting a new local author, and most importantly, you will be contributing in a huge way towards helping to end hunger in Southern Nevada.

If you live outside of Las Vegas, you can still help by purchasing a copy or copies of my book, Getting to WOW! Everybody WINS with 5 Star Service.  Every copy you purchase provides 9 meals for the food insecure.  As Three Square’s motto states-Together, We can feed everyone.

Will you participate in helping us reach our goal of selling 200 copies of Getting to WOW! and raising $600.00 for Three Square this month?

Click here to purchase your  signed copy/copies.

http://www.gettingtowowbook.com/

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If you already have a copy of Getting to WOW! I ask that you consider ordering another one or two to give as gifts to the people you know in any type of service profession.

I sat down with Chef Stratta last year and he shared his insights on the importance of and what constitutes WOW! Service & Hospitality.  One of the things he shared with me is that WOW! Service is when the guest walks out of your establishment with this amazing feeling but  “they really don’t know what hit them.”  It’s the intangibles that make for an amazing “WOW! dining experience. Chef Stratta has not only contributed content to my book, Getting to WOW!, he also wrote a fantastic endorsement which appears on the back cover.

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Thank you for reading.  I appreciate all my readers and your continued support! Please share on social media and Like our Facebook Page https://www.facebook.com/pages/SoupFly/1438615929733655?ref=bookmarks

God Bless You All and Cheers!

Christoff J. Weihman

ASPIRE Enterprises

Las Vegas, NV 

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SOUPFLY WELCOMES 2015-HERE WE GO!

WELCOME BACK TO SOUPFLY!

AND WELCOME 2015!

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I hope that all of you had a safe, fun celebration, enjoying time with your loved ones over the holidays!  But more importantly, I pray that 2015 is your Best Year Ever-in every way possible!

 

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2014 was a fantastic year and a great start for Soupfly-and now we plan to knock it up-not just a notch-but many, many notches!  I hope that each of you welcomed in the New Year with goals and dreams for yourself personally and professionally.  The great thing about a New Year is-that it’s a New Year.  I know it sounds simple and it is.  What’s great about it is that we get to start a fresh, start anew.  You can make 2015 whatever you want it to be.

NO RESOLUTIONS

I don’t make resolutions.  I stopped making them years ago.  That might be surprising to some of you.  You might be saying-“Doesn’t everyone make resolutions?”  Yes, it’s true that people all over the world make resolutions each New Year’s Eve-“I’m going to lose weight.”  “I’m going to be nicer to people.”  “I’m going to go on a vacation.”  “I’m going to spend more time with my kids.”  “I’m going to eat more soup.”  Whatever it might be.  The problem is that everybody makes resolutions when  the excitement and emotion of the New Year is upon us, but within a couple weeks or a few months at most, the business of life takes over and excuses arise and the resolutions are soon forgotten or at least put on the back burner.  My suggestion-skip the resolutions.

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Instead of resolutions-I set goals.  I set goals and then I create action plans with specific steps to do so I can accomplish those goals.  Am I saying that I always accomplish all my goals?  No, but I’m getting much better at it.

Soupfly’s Goals for 2015

Currently, Soupfly has readers from over 50 countries!  I am so happy and grateful for all  my readers. One goal I have for 2015 is to increase the number of countries of our readers  to 100!  Also, we intend to increase our number of Followers to at least 1000!  That is no small feat-as most of our readers are not yet Followers-you can help us by hitting the Follow button below.  By following, you will receive an email each time a fresh serving of Soupfly is served.

Another goal I have is to post more often less lengthy posts.  I know you are all busy and I want you to be excited each time there is a new post.  So, with that in mind-I’ll be posting twice a week and my goal is to keep each post under 1000 words.  Yay!

In fact, in 2014 I accomplished more goals, both personally and professionally, than any other year in a long, time.  I recommend that you think about  areas of your life that you want to effect improvement in, and instead of resolutions-set goals.  There is a much greater chance of you accomplishing your goals if you write them down rather than just keeping them in your head.  Mark Victor Hansen who is the co-author of Chicken Soup for the Soul, says to “Think it and ink it.”  Somehow I don’t think he’s referring to getting a tattoo.  He also says,  “What you think about, you bring about.”

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A lot of people say-I don’t need to write my goals down.  I know what they are.  You may know what they are but until you put it down on paper it’s just  a wish, a hope.  Once you have your goals written down-you can then begin to formulate specific action steps that over time, if you follow them, will lead to you successfully accomplishing your goals.

Wherever you are in your life, your career, your business, your personal development, my desire for you is that this year becomes the year that all your dreams, plans and goals are accomplished and come true!

I want to recommend a great book for you, Joel Osteen’s You Can, You Will-the title says it all. Start your year with the right encouragement and motivation to reach the new heights that you know are possible.

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AS you all know, my book, Getting to WOW! Everybody WINS with 5 Star Service is still available for the pre-order introductory price of only $20.00 (US domestic orders only).  This price increases after this week. Soon to be available internationally as well on Amazon!

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https://www.youtube.com/watch?v=7qPy3FKz9C8

Getting to WOW! Book Launch-Coming Soon

In about 2 weeks-ish, we will be starting our official launch of Getting to WOW!  There will be signings, live events, online events, media appearances and more!  WE are still planning and prepping for this.  The Launch will run for at least 30 days, perhaps longer.  If you are interested in being involved in some capacity, if I may be of service to speak at your event, or on your radio, tv station to share about WOW! Service and Hospitality-please feel free to contact me.   You may leave a message in the comment section or on the book’s website.

You can go here to pre-order your own (signed by the author)  copy of Getting to WOW!

http://www.gettingtowowbook.com/home.html

If you are in the Service and Hospitality industry-in any position, or you sell to, or serve-customers, clients, patrons, guests or employees in any capacity-then this book-

Getting to WOW! is for you!

I am very excited and proud to bring to you this book which I have worked on for over 6 1/2 years!  I hope that it serves you in helping you become a better Service and Hospitality Professional or a better ____________ Professional.

The book launch is only the beginning of amazing, exciting plans we have for 2015.  I am so honored, grateful and happy for all of your support, encouragement and motivation.   I love my SOUPFLY readers!  Please Like on Facebook

https://www.facebook.com/pages/SoupFly/1438615929733655?ref=bookmarks

I hope you all are ready for 2015-SOUPFLY IS.  

HERE WE GO!!

God Bless you all and Cheers!

Christoff J. Weihman

ASPIRE Enterprises

Las Vegas, NV

 

 

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The Joy of Serving

WELCOME BACK TO SOUPFLY!

“Service which is rendered without joy helps neither the servant nor the served. But all other pleasures and possessions pale into nothingness before service which is rendered in a spirit of joy.” -Mahatma Gandhi

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Season’s Greetings and Happy Holidays from Soupfly!

I hope that all of you are feeling in the Spirit of the Season.  The Spirit of the Season to me, is two things- Giving and Serving.  It’s during this time of year when we focus more on those two mindsets and actions, than at any other time. It all seems to begin right about  Thanksgiving time or shortly after. Why?  Because Thanksgiving is all about Gratitude, recognizing the blessings that we have received.  Once one realizes that they have much to be thankful or grateful for, the natural response is to think of those that don’t have as much and to give to them.  I know a lot of people are focused on shopping and what is that if not putting yourself in the mindset of giving?  But in addition to the shopping-because that is usually for the people that we know and love, there seems to be a general attitude of  selfless giving in the air.  The Spirit of the Season inspires people to want to be a blessing and to serve others.

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We see this attitude and Spirit of Giving and Serving everywhere we turn-from the volunteers ringing the bells on the red kettle-(Salvation Army )in front of stores and retail outlets, to the Toys for Tots drives that local businesses and civic organizations contribute to.

http://www.toysfortots.org/donate/toys.aspx

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There’s extra offerings taken up at our churches and places of worship, as well as donations being collected at the checkout stand.  There’s the secret Santas at the office and other variations of it at the company Christmas parties.  Most everyone seems to be in the Spirit of Giving.  Giving is great. It’s great to be a part of-on either side of the exchange and it puts a smile on both participant’s face. It warms the heart and the giver is always blessed, as is of course, the one who receives.

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During the holidays there is also a wonderful Spirit of Serving that comes upon us.  This is evident with many more people volunteering at homeless shelters, or other outreaches.  It is displayed by the Mom or Dad, or Grandma or Aunt or whoever is “having Thanksgiving or Christmas” this year.  I remember when I was younger and we would go to my Grandparents for the holidays-while most of the family was in the living room watching the parade, or football or a Christmas special on tv, Mom and Grandma would be in the kitchen for hours, preparing the big dinner.  I know we’ve  all probably experienced something similar.

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Even though, Moms and Grandmas seem to be the innately, natural givers and servers-they, too, ramp it up big time, during the holidays.  Even before the actual holiday of Thanksgiving or Christmas, I remember my Mom and my Grandma Lenac spending an entire weekend in the kitchen baking all kinds of Christmas cookies, and special treats and our family favorite-Potica (poh-teet-sah)-a Slovenian walnut filled nut roll.  It was absolutely delicious and I haven’t had it in years.  Just thinking about it, makes me wonder where I might find it here in Las Vegas.  Although, I might, I know it wouldn’t be as good as my Mom’s and Grandma’s.

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This Spirit of Serving is also seen in the people who spend long hours working in retail and the service and hospitality industry.  Those who work in retail during this time of year-while they may not be volunteering-as they are getting paid-but they certainly are not in charge of or in control of their schedule or hours.  From right before Thanksgiving through January 1st, retail and service and hospitality professionals are Giving and Serving-US.

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They put in extra long hours so the stores can stay open late for us to be able to shop and so we can have our holiday gatherings and Christmas parties at their restaurants, hotels etc.  While this tends to be a very lucrative time of year especially for those in the service and hospitality industry-it also brings extra stress.

Those of you who do work in the retail industry working those long hours, I thank you and salute you.  I encourage you to stay positive minded and have a sense of humor even when you are tired, exhausted and just want it to be closing time.  You are not just working a job, you are providing a service.  Do it joyfully.  Greet your customers with a smile and a cheerful attitude.  I know most of you do, most of the time.  Make these last few shopping days a time of happiness both for you and your customers. I hope you can find joy in your serving.  One thing to be thankful for is-Your store or retail outlet (unless you work in a casino in Vegas) will be closed on Christmas and you’ll be able to spend that time celebrating.

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Those of you who work in the Service and Hospitality industry, I know you too, are super busy with back to back to back Holiday and Christmas parties.  Many of you are working daily doubles and that is not a reference to Alex Trebek.  You are serving huge banquets, and catered office events and dealing with people who go overboard when there’s an open bar at a company party.  If you work at a nice upscale event, you may have diners coming to your place who have saved up for a long time to go out for a nice dinner.

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Or you may have people who are at your restaurant for the company Christmas party and otherwise they may never have known of your establishment.  Be patient with them.  You may be overwhelmed with the people at your bar.  Be thankful.  That is great.  Relax, enjoy and be grateful that you are ‘so busy’.

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And God bless all of you who every year work on New Year’s Eve so the rest of us can go out and celebrate ringing in the New Year.  May you find joy in your serving this Holiday season and realize that you are being a blessing to those that you serve.

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Finally, I want to mention one other group that knows a lot about Giving and Serving-the members of our Armed Forces.  Whether they are stationed here in the United States, or abroad, the theme of their life, is Serving.  They don’t get to choose their days off and if they’re on deployment, then certainly, they are not spending Christmas and Holidays with their family.  My son, Josiah serves in our Air Force.  Thank you Josiah, and all the men and women that serve our country.

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My hope is that all of you, reading this, no matter what your station or profession in life, that you can find an opportunity to give and to serve someone in some way at this time of year.  It might mean taking an extra holiday shift so a co-worker can be with their family on Christmas eve.  It might mean sacrificing something so you can give a little extra to the offering at church this weekend.  It might mean donating to an organization like Toys for Tots, The American Red Cross, or giving the turkey or ham you got from employer to a family that needs it more than you. Whatever form it takes, I hope that you, too, will be blessed with the Joy of Serving-the Joy of the Season-from the original Giver and Server, Jesus Christ.

Thank you for reading.  I want to WELCOME  new readers from Bosnia and Herzogovinia!  

Please Like Soupfly on Facebook.  

Also, Please Comment & Follow below.  And Share on Social Media.  Thank you so much for your support!

My readers are AMAZING!  

Lastly, this will be the LAST WEEK TO PRE-ORDER MY BOOK- at the introductory price of only $20.00

Getting to WOW! Everybody WINS with  5 Star Service

Pre-order your own copy signed by the author-that’s me-Today!

http://www.christoffjweihman.com/my-book.html

Thank you to all of you who have already ordered.  They are coming soon!  I’m very excited.  Also, if you pre-ordered, you have received a sneak peek preview of Getting to WOW! Everybody WINS with 5 Star Service with a follow-up survey.  I invite you to read the Sneak Peek Preview and complete the survey.  Thank you so much!

God Bless you all and Cheers!

Merry Christmas and Happy Holidays to you all and your loved ones!

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Christoff J. Weihman

ASPIRE Enterprises

Las Vegas, NV

ChristoffJWeihman.com

Special Weekend offer on All Pre-Orders of my book-Getting to WOW!

WELCOME BACK TO SOUPFLY!!

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Special Black Friday Weekend Offer on  All Pre-Orders of my book-

Getting to WOW! Everybody WINS with 5 Star Service

Only $15.00 Now through Sunday !!

Go here to Pre-Order your Copy/Copies Today!!

http://www.christoffjweihman.com/my-book.html

Thank you for reading.  Please Share on Social Media!!

Thank you and God Bless you all!

Have an enjoyable and safe weekend!

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Christoff J. Weihman

ASPIRE Enterprises

Las Vegas, NV

ChristoffJWeihman.com

Soupfly.net