Tag Archive | Getting to WOW! & Giving Back

Honey Salt & Hrair (Two Great Examples of Service & Hospitality Excellence)

 

WELCOME BACK TO SOUPFLY!

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First I want to start by introducing you all to someone who truly understands Service & Hospitality.  No, this person is not the owner of the newest, hot restaurant on the strip.  Nor is this person a Michelin starred chef.  This person is not the most amazing server or bartender I’ve ever met.  In fact, this person doesn’t technically work in the Service & Hospitality industry.  I want to introduce you to Hrair-pronounced “ha-riah”.   Hrair, is the owner of Park Avenue Drycleaners in Summerlin, Nevada.  That’s right he’s my dry cleaner.

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This is a guy who gets what I talk about in my book.  He understands about the importance of the greeting.  Even if he is in the back pre-occupied momentarily, he will acknowledge the customer standing at the front and tell them that he’ll be right there.  He always is smiling, and sometimes, I believe that I’ve heard him singing as he comes to the counter.  He has an unassuming demeanor,  a pleasant personality and a positive attitude about him.  Yes, he’s my dry cleaner.  Yes, my interaction with him is just for a few minutes once a week but I can tell you it is so refreshing to be a customer of someone like Hrair.

What else makes him so special?  For one thing, he is very accommodating.  What do I mean by that? Well, just as in how I order when I eat in a restaurant, yes, I do make modification requests, so too, I do the same, even when I go to the dry cleaners.  I don’t like the metal hangers that dry cleaners use. Rather than transferring my dry cleaned clothes when I get home to my own plastic hangers- I just bring them to Hrair when I drop off my clothes.  What else?  I don’t like the plastic that covers the clothes.  So, I request no plastic on my clothes.  Hrair, smiles, and says “yes” every time.  I know that my special requests probably takes him a bit more time to do my clothes.  But never once has he grumbled or complained-at least not to me.

Upbeat, positive, friendly, personable, accommodating-what more could one want in  a service provider?  Hrair is a true example of Service & Hospitality Excellence.  We can all learn from his simple yet effective example.  Oh, and he takes pride in his work.  How do I know this?  Because he asks me if I was happy with the way he did my clothes.  I don’t think any other dry cleaner that I’ve ever met has done this.  But you see, Hrair, cares about his work and about his customer’s satisfaction.

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If any of my readers live in Las Vegas, and specifically the Summerlin area-I highly recommend that you give Hrair and Park Ave. Cleaners a try.  You will be very happy meeting and bringing business to this gentleman.

 

This past week my wife, Michelle and I have enjoyed two great dinners out-both at favorite restaurants of ours.

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First, on Friday night, we dined at -Honey Salt in Summerlin.  Honey Salt is a farm to table style restaurant.  The staff there are friendly, upbeat and welcoming.  The owner-Kim Canteenwalla actually wrote a nice endorsement for my book a few months ago and provided some great content for the chapter entitled Getting to Know Your Guests.  Michelle and I both consider the octopus at Honey Salt to be the best we’ve had.  We’ve even had octopus at some finer establishments on the Las Vegas strip but none compare with the tenderness and taste of Honey Salt’s octopus.

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Our server, Travis was very friendly, enthusiastic and knowledgeable.  He knew his wines and did a wonderful job presenting, decanting and pouring.  His team was helpful and we didn’t have to ask for anything except a serving spoon for the appetizer.  Michelle enjoyed the scallops-easily one of the best things on the menu.  For my entree I had the baked cod.  It was so moist and flavorful. Very enjoyable.  Travis always made sure that he was at our table within seconds of a course being served, to ensure that we were enjoying everything.  My only suggestion for improvement is that sometimes the runners would auction the food rather than knowing which of us ordered what-and they don’t always make it a priority to serve ladies first.

We always have a great dinner or brunch at Honey Salt.  The ambience and decor are very appealing, the seats-especially the booths are very comfortable.  The management staff are engaging.  The food and service are excellent.  My only question for you, my readers, is-if you live in Vegas and you have not yet made your way to Honey Salt-why not?  You absolutely must treat yourself and go-You will be very happy that you did.  In fact, we are having a Getting to WOW! and Giving Back Mega Book Launch Brunch on Sunday, March 22 at Honey Salt from 10:30 am to 2:00 pm.  Here is the link with the information.  Please come and Join us!

https://www.facebook.com/events/1588075888077284/

Our next Getting to WOW! and Giving Back Mega Book Launch Event will be Monday, March 16 at Fleming’s Townsquare from 4:30-6:30pm.  We are partnering with Three Square-Southern Nevada’s local food bank for all of our Book Launch events.

Our Goal is to raise $1000.00 for Three Square.  Thus far we’ve only hit about $200.00 of our goal.

YOU CAN HELP-We invite you to come to our events and not only support this new author-me, but to also help contribute to Three Square.

If you live in Las Vegas-please join us on March 16 at Fleming’s and on March 22 at Honey Salt.

https://www.facebook.com/events/744442549005397/

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If you don’t live in Las Vegas and you wish to contribute-you may purchase a copy of Getting to WOW!-for $25.00-$3.00 of which will be donated to Three Square.

http://www.gettingtowowbook.com/

If you would like to contribute additionally, please message me and we will explain how to make that happen.

You may email me at: Christoff@ASPIRE2WOW.COM

And of course the team of Blau & Associates-Kim Canteenwalla and Elizabeth Blau, opened their newest  and much anticipated Andiron Steak and Sea yesterday in Downtown Summerlin.  Like many of our Las Vegas friends, Michelle and I are eager to dine at Andiron.  I know it’s going to be amazing!

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I’ll tell you about our other great dinner from last weekend in my next post.

Thank you all for reading.  I invite you to like our Facebook page and to Share on Social Media.

Soupfly continues to add readers from new countries!  We want to welcome new readers from Andorra, Sierra Leone and Tunisia!!

God bless you all and Cheers!

I hope you are all still focused on making 2015 your best year yet!

Christoff J. Weihman

ASPIRE Enterprises

Las Vegas, NV

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Getting to WOW! 30 Day Mega Book Launch Events Update-Partnering with Three Square Food Bank

Welcome Back to Soupfly!

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I am happy to report that my first radio interview as a published author went quite well this past Saturday.

I was interviewed on GrilliantIdeasRadio.com discussing Service & Hospitality and my book, Getting to WOW! Everybody WINS with 5 Star Service.  It was a great opportunity to start getting my message out through other avenues.  Grilliant did not grill me too bad.  He was a great host and I enjoyed the experience.  The first of many, many, many to come-interviews, that is.

Here’s a short excerpt from my radio interview-courtesy of my wife/videographer-Michelle

Here’s the complete replay from Saturday’s interview. Fast forward about 30 minutes to hear the interview.

http://www.blogtalkradio.com/grilliantideas/2015/02/07/grilliant-ideas-radio-with-guests-christoff-weihman-and-the-lonesome-heroes

As you know we are soon, starting our Getting to WOW! 30 Day Mega Book Launch in partnership with Three Square Food Bank.  We have a number of events scheduled around Las Vegas for Book Launch/Signing Events.  We will be donating $3.00 from every book sale to Three Square.  Also, there will be opportunity for attending guests to contribute more to this wonderful non-profit at each event.

There will be raffle prizes, I will be discussing my book and answering questions and hopefully, we will have some of the people that I’ve interviewed for Getting to WOW! making appearances-including a celebrity Chef or two.  Each event will be somewhat different from the next but all will be fun and enjoyable.  Come support a new author, enjoy some great food and drink, buy a book and make a difference!

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Here’s the schedule of our Getting to WOW! 30 Day Mega Book Launch Events-note some have dates yet to be decided but we definitely are hosting events at all these places.

Getting to WOW! 30 Day Mega Book Launch Schedule:
Tuesday February 17, at DW Bistro from 4:30- 6:30 pm.
Tuesday February 24, at The Crepe in Tivoli Village in Summerlin, 7 pm -??
Monday February 23, at Whist Stove & Spirits at the District in Green Valley Ranch -time/details to be decided
Sunday  March 1, at Mercadito in Red Rock Casino-Brunch-time to be decided
Made LV Tavern- at Tivoli Village in Summerlin-Date and time still to be decided but it is definite
Fleming’s TownSquare -Date still to be decided
La Casa Cigar Lounge in Tivoli Village-sometime in late March, still to be decided
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Here are the Facebook Event Pages for the confirmed events. More to come
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Here are some of our generous sponsors for our events:
crafthaus brewery Devotion Vodka
flemings Las Vegas Distillery Made LV salt room lv Urban Hydrogreens whist
Thanks for reading.  If you have not yet gotten your copy of Getting to WOW! Everybody WINS with 5 Star Service-I encourage you to do so. Whether you work in the Service & Hospitality industry or not, if you are serving or selling to customers, guests, clients or patrons-you will enjoy this book.  I guarantee that you will find valuable content that you can use to up your game of Service.
Go here to order your copy today!
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God Bless you all and Cheers!
Christoff J. Weihman                                  
APIRE Enterprises
Las Vegas, NV 
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