Tag Archive | @BrianCstandsup

A Bartender – A Chameleon

WELCOME BACK TO SOUPFLY!

I, Christoff, am traveling with my wife, Michelle  and our two adorable puppies (see pictures below and tell me they’re not the cutest)  cross country to visit family and friends.

20141102_192309   images (11)images (9)

Christoff in office with Lilly Carly (2)

So, I have the great pleasure of bringing to you, once again, my good friend Shaun the Bartender as my guest blogger.

But before we get to Shaun-I want to welcome readers from the following new countries: Croatia and Hong Kong!!

My Blog is Growing!  We’re now connecting with readers from 54 countries!  Thank you all so much for reading. Please keep sharing.  Let’s get Soupfly.net to crisscross the globe.

 

 

 

 

 

 

One of our new favorite bartenders is Brian from Bonefish Grill in Summerlin, Las Vegas, Nevada.

20141101_22060520141101_224728

He is very accommodating, friendly and professional.  The first time we met him he created a drink for me with Basil and Gin.  It was very good.  This last time, he went above and beyond and created a drink using Sage.  Yes, Sage.  It was ab solutely perfect.  From only serving me one other time and a very short conversation with me-he quickly understood and remembered the flavor profiles that I enjoy and he created this wonderful new drink.  It may become my new favorite.  At least when we go to Bonefish Grill. If you’d like to know what’s in this Sage creation you can Tweet him @BrianCstandsup

If you live in Las Vegas- I highly recommend that you check out Bonefish Grill. They do an excellent job there.  The staff at Bonefish Grill really get Service and Hospitality and quality.  Ok, that’s my two cents.

 

NOW here’s Shaun the Bartender.  Take it away, Shaun!

 

images

Bartending  is a very unique occupation, where it is not uncommon dealing with different walks of life, everyday, at the same time.  Not one day is the same, nor is anyone like the person sitting next to them.  Yet, here we are, in a position where we need to ensure every person in the room is completely satisfied with not only you, they must have comfort with their surroundings and the people who are part of them.

images (7)images (6)images (11)

You, as a bartender, need to be even-keeled and have a keen understanding of the human element, because this is what will make or break you in this occupation.  You must be able to tolerate the personalities that surround you as you work the room and even throw in some stories from time to time, discuss interesting topics that were on the news today, and maybe even have some good and healthy arguments on your favorite sports teams.   Most important, these patrons are more than a person filling up one of the seats, they are your friend and you are always happy to see them.  Just this will make you a success in the bar that you work and make your place of business a busy and exciting place to be.

How do you go about doing this?

One mindset is to understand that people are there for a reason.  Though some may act like they really don’t want to be part of the experience, they probably do.  You didn’t make them come have a drink at your bar.  They came in on their own.  They are there to meet people and be part of the overall experience.  There will be several different types of personalities, from the one who is the social butterfly that wants to be part of everyone’s conversation, to those who need to get some lessons on social etiquette.  If you are doing your job and touching (talking to) each and every person at the bar, you are getting to know what type of personality fits each individual you have seated in front of you.  While doing this, you should have a better idea on how to make everyone’s stay better while imbibing on a couple pops.  Because it’s much more than that.  If it wasn’t, they could have found a cheaper way by buying a six pack on their way home.  We, as humans, are social creatures.  Like it or not, even if one seems to be somewhat introverted when entering your establishment, they want to meet new people and be part of the camaraderie.  You, as the captain of the ship, must take strides in making one feel the comfort of belonging.  It is up to the bartender to give them that sense of being part of something much more than that happy hour beer after work.

Conversation is key.  To know who you are dealing with, you will have to change your motions with each and every person:

a Chameleon. 

download (2)

 

downloadimages (13)

Being able to do that takes some skill.  When mastering this, it will become second nature.  Then you will want to introduce them with people who they will feel comfortable with.  This brings people coming back because they feel they are part of something much more than a place to whet their whistle.  They have come to a place that has welcomed them and has made them feel like they are part of the experience with everyone else who has found their way in.

images (1)images (4)images (3)

A chameleon changes with each hue so it can fit in with it’s surroundings at one given time.  A bartender has to do that with each barstool.  Is this an easy task?  Not always.  But it sure makes life a lot more interesting, trying to figure out the room.  Sure sounds much more exciting than just pouring a beer and walking away until they need their next one, doesn’t it?

One great part of being in the bar business is that you can have the richest guy in the neighborhood no better than the poorest guy sitting right next to him.   Our job is to break the ice so that each on of these individuals can talk about that day’s events with one another, then look forward to seeing each other the next time they find themselves sitting next to each other.  You see, it’s not only about the right now.  If you are hitting the right tone, the people that came to patronize your business today will be the people that will frequent you place, and invite their friends to join them tomorrow.

images (5)download (3)images (8)

You don’t even need to look far to know which bartenders understand this philosophy.  They are the one’s who always have a full bar when they are working.  They are also the ones with the biggest smiles on their face due to this success.  Don’t let the bar owners full you.

download (2)Bartenders, at least the ones who I would label as such, are not a dime a dozen.  These fine folks love what they do, enjoy each and every individual who walks into their establishment, and introduces friends to one another.  You will know when you are good with the skill of changing your personality with each and every person when you see your business start to get busier by the week.

If you are still trying to figure out how to build your regular business, I highly suggest that you find a successful bartender and watch them for the night to see what they do to attract people in their bar.  Find out what they do to make their business thrive.  Heck, go see several.  You will learn a little something from all of them and it will prepare you for the road ahead if you play your cards right.

Here’s to doing just that….CHEERS!

images (9)

 

Thanks, Shaun!!

http://shaunthebartender.com/

 

 

And BREAKING NEWS-BREAKING NEWS -My Book-

Getting to WOW! Everybody WINS with 5 Star Service is NOW Available to Pre-Order!

Click here to Pre-Order Your Copy Today

http://www.christoffjweihman.com/my-book.html

 

20141030_161130

Note-this is the original cover design which is presently being redesigned. All who Pre-Order

Getting to WOW! Everybody WINS with 5 Star Service, will receive a signed copy of the book.  And prior to it’s release, you will be receiving a special sneak peek preview in  a couple of days!

Thank you so much for reading, for your support, your prayers and encouragement.  

I invite you to Share Soupfly.net on your favorite Social Media; Facebook, Twitter, Linkedin etc.  

God Bless you all and Cheers!

20141030_094532

 

Christoff J. Weihman

ASPIRE Enterprises

Las Vegas, NV

 

 

The 3 Ps Vital to Service & Hospitality Excellence

images (1)20141112_11481320141101_220605

WELCOME BACK TO SOUPFLY!!

Today I want to talk about the 3 Ps that are absolutely vital for one to be successful and effective in the Service and Hospitality Industry.

  • PMA– No that doesn’t stand for post modern architecture. PMA is simply a Positive Mental Attitude.  This is an unpredictable business.  Unexpected events happen. Things are not always going to go the way you hoped or planned.  Whether you work in a hotel, casino, restaurant, convention center on a cruise ship or anywhere else that you are serving guests, diners, customers-it is absolutely imperative that you ALWAYS maintain a Positive Mental Attitude.  In fact, your Attitude Affects your Outcome 
  • Whatever happens, remember that your job is to provide an exceptional experience for your guest.  You cannot effectively do this if you are negative minded person.  The ones who shine and excel in this industry-indeed, in life in general, are the ones who see the positive side of any situation.  Look on the sunny side of life.

 

unnamed (4)7-QA-with-Charles-Carterimages (4)

 

images (6)301eb130e715aa3fbedae50a5936664a

 

  • PASSION-You must love what you do in order to truly be successful. Is the life that you live the life that you love?   Sure, there may be aspects of the job that you don’t particularly like.  However, if you really don’t enjoy the business of serving people then maybe you should not be here.  Those who are successful in this industry don’t all have Passion for the same thing.  For some, their passion is the joy they get when seeing a guest really having a wonderful experience and they know that they are a part of making that happen for them.  For others, it’s that they just love being around amazing culinary creations and they get excitement from sharing that with their guests.  For some their passion may come from the knowledge and interesting things about food and wine that they are constantly learning.  For others it’s the excitement and energy of working in a fast paced environment with like minded co-workers.  For others it’s the performance aspect of service.  Yes, this is a show.

images (5)images (24)

I,  personally love this business.  I have always enjoyed  serving  my guests. I knew that I would give them an exceptional dining experience.  I love seeing the look of satisfaction on their faces as they are enjoying an amazing meal.  Sometimes I didn’t even have to ask.  I would just look them in the eye and see the smile on their face. There’s a great feeling of pride that comes with that for me.

 unnamed (1)

 

 

 

 

 

 

 

As time has passed, I’ve found that another passion of mine regarding the Service and Hospitality industry is writing and teaching about it.  I enjoy sharing with others a perspective or insight that might help them up their game.  I also have a passion for shining a light on this industry and helping the public understand what exactly it is that we do.  Many people think that a restaurant server’s job is to  come to the table, take an order and bring the food from the kitchen to the table.  But you and I both know that there is SO MUCH MORE involved in this job.  And not just anybody can do it.  But I digress.

So, now, ask yourself, first-Do you love this business?  If so, then ask yourself, What do you love about it?  Some of you will easily be able to answer this question.  Others, maybe you know you love it but you’re still trying to put your finger on what aspect of it exactly.  If you pose the question-the answer will come to you.  But you must find your passion.  And it has to be something besides the money.

download (3)download (2)

  • PERSONALITY-Yes, a Personality!! This is a business that requires one to be engaging.

Restaurant servers are usually, people with big personalities. Larger than life personalities.  And these personalities run the gamut from over the top flamboyant, to flirtatious to loud and boisterous to comedians, entertainers and actors.  The service industry has always attracted those with a creative flair.

download (5)images (15)

However, we have all met servers who seem absolutely put off that they actually have to engage the public.  I find it surprising that there are some who’ve found their way into this business who truly lack any semblance of a personality whatsoever. And of course, I’m in no way referring to you who are reading this blog.  No, this is for your co-worker.

images (16) download (7) images (17)

You know the ones-that never seem to be having a good day, or for whatever reason can’t seem to find a smile.  Or the ones that are so dull, quiet and boring that they really should be working in an office cubicle where they won’t be compelled to interact with live human beings. (Please, no offense-wonderful office working people)

 

Hey, the service industry is not for everybody but please, if you are here, now-please, I beg of you-I implore you-I encourage you-find a way to be interested, interesting and engaging.  If you really don’t like your job, if you are not thrilled to deal with, communicate with-let alone to serve the public-then, maybe this is not the industry or profession for you (yes, I did say ‘profession’)

images (9)images (7)hostess

But most of you, you use your gifts to really shine. That’s what guests like. Two ladies come in for a quick lunch and they’re stressed because of something that is going on back at the office. You, just by being you, brighten up their day and you may think that all you did was bring them their soup and sandwiches and refill their iced tea a couple times.

Use that sense of humor, that charm, that charisma to engage and entertain your guests.  You probably don’t even realize how many times in a day or a week, that you, being your own wonderful self, using your God-given personality, that you have blessed, uplifted, encouraged, cheered up a customer/patron.  By being interested and interesting you make your guests day more often than you’re even aware.

download (2)images (25)

This business is for people with personality and people who are people persons. If that’s you, then Smile and be thankful because not everybody was blessed with such a wonderful, upbeat, pleasant personality.  Let it Shine.

 

Thank you for reading.  I truly appreciate all of your support.  Soupfly is growing, thanks to all of you!!  We now have readers in 54 countries!! We just added Croatia and Hong Kong!!

Please Like our Soupfly Facebook Page, Share on Facebook, Twitter, Pinterest and Google Plus.  Also, I encourage you to hit the Follow button so you can receive an email each time a new Soupfly is published.

20141112_225941-120141030_161130

My Book Getting to WOW! Everybody WINS with 5 Star Service is Now Available to Pre-Order for only $20.00 (Introductory Price)  Go to this link to Pre-Order your signed copy today!    http://www.christoffjweihman.com/my-book.html

Cheers and God Bless you all!!!

Christoff J. Weihman

ASPIRE Enterprises

Las Vegas, NV

ChristoffJWeihman.com