Soupfly is a blog about the Service and Hospitality industry. I will share stories, insights and principles about delivering WOW! Service & Hospitality. Sometimes I write a review of an experience I had. The first 2 posts actually describe what a Soupfly is-a metaphor for anything that could go wrong in a service situation-as in a fly in your soup. The goal here is to inspire, motivate and equip Service Professionals to elevate the level of Service & Hospitality they deliver to their guests.