About

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Soupfly is a blog about the Service and Hospitality industry.  I will share stories, insights and principles about delivering WOW! Service & Hospitality. Sometimes I write a review of an experience I had.  The first 2 posts actually describe what a Soupfly is-a metaphor for anything that could go wrong in a service situation-as in a fly in your soup. The goal here is to inspire, motivate and equip Service Professionals to elevate the level of Service & Hospitality they deliver to their guests.

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