I am Happy, Mad, Disappointed. MGM will be closing their buffets until further notice due to Covid19 prevention.
**Mad cause it’s taken a virus for people to think about hygiene/sanitation.
***Disappointed for the companies that will lose business, the guests that will miss that Vegas experience and Disappointed that proper hygiene and sanitation in the Service & Hospitality Industry has been sorely lacking for years. But we, the public put up with it. People who make a fuss about it, (like me) are labeled anal.
How many times have you been to a bar and sat there for hours and NEVER ONCE HAVE YOU SEEN THE BARTENDER WASH HIS/HER HANDS? That’s just normal. Not to mention them fondling the top of your glass with their never-been-washed-for-hours hands.
How many times have you been to a restaurant and witnessed a busser pick up dirty glasses off a table with his/her hands inside the glasses and then minutes later that person is now your food runner bringing out your food. Did they wash their hands before picking up and delivering your food? Who knows? Yummy. Enjoy!
Or how often have you seen a Server who constantly wipes their face, scratches their nose or runs their fingers through their hair then uses those same hands to pour your wine, serve your food etc.
Do the managers have time or the mindset to observe whether their staff are washing their hands or not? No. They’re busy running operations.
Tell me why any of the above is acceptable, allowed, ok? Furthermore, in most places it’s just standard practice.
So, I say Good on MGM for closing down the buffets.
AND NO this is not all I have to say.
I have a whole chapter in my book Getting to WOW!, published pre-Covid1- entitled-Getting the Book out of the Back of Your Pants (And Other Matters of Hygiene & Sanitation)
Many of you saw my post of 10 days ago wherein I walked into the bathroom of a local restaurant and saw on the floor in the stall next to me-a black service staff apron on the floor. And then when I went out to wash my hands I saw this, a service tray used to serve food and drink on the sink. Good thing the staff member was washing his hands but so what, where was the tray while he was in the bathroom stall?
Come on Service Professionals, you have the capacity to do better, you actually know better and your Guests deserve it but you’ve been laxed for SOOOOOOOOOOOOOOOO LONG.
No, this is not all I’ve got to say.
We’re just getting started.
Excellerating SERVICE & HOSPITALITY TO FIVE STARS AND BEYOND!!!
Christoff J. Weihman
P.S. AND IS ANYBODY REALLY SURPRISED THAT THERE’S OUTBREAK OF COVID19 ON CRUISE SHIPS? You Gotta be kidding me.