Pride & Humility; “The Way You Do Anything is the Way You Do Everything

Welcome Back to Soupfly!! Once again, I am humbled and honored that I am being featured this entire month in my friends, Eric and Yvette Auger’s business newsletter called LEADING.  This is p…

Source: Pride & Humility; “The Way You Do Anything is the Way You Do Everything

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Pride & Humility; “The Way You Do Anything is the Way You Do Everything

Welcome Back to Soupfly!!

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Once again, I am humbled and honored that I am being featured this entire month in my friends, Eric and Yvette Auger’s business newsletter called LEADING.  This is part 2 of our recent interview discussing Customer Service and how Pride and Humility play a part. Please enjoy reading!

LEADING

An Inspired Life

by Yvette & Eric Auger

Pride & humility: “the Way You Do Anything is the Way You Do Everything”

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Picking up where we left off last week (Click Here For Last Week’s Message), having a servant leader heart is a Must to be, do and have everything we want in life. But one must also has a great deal of pride to lead an inspired life. It may seem at first counter-intuitive as pride and humility (as in being a servant) are often perceived as opposites. Christoff J. Weihman explains why both are critically important. Here is the second installment of our interview with him:

Eric: If you can serve your market you can also influence it. It’s in the process of giving a gift that we create value for which we get fairly compensated. The other side of the coin is we also need a great sense of pride. It is counter intuitive because humility and pride are often thought as mutually exclusive of each other. How does pride come into play if you think of yourself as a servant?

Christoff: When you think of a servant most think of humility. Certainly there is that aspect to it. How can we talk of humility and pride? How is that possible? You must be humble but you must be proud? They’re two sides of the same coin.

 People say “I don’t want to be a sales person, because they are perceived as people who aren’t always the most ethical.”

There is a mis-perception about sales people for example, you may hear people say “I don’t want to be a sales person,” because they are perceived as people who aren’t always the most ethical. A person who sells should be happy to see his/her customers at the bank, at the grocery store, at the restaurant, if they have a sense of pride about what they are doing.

I think that in America we are not taught to find your passion and pursue that for your career.” We usually hear, “Choose a college, get a good degree, get a job,” and it’s often later in life that many of us try to figure out what we really want to. Many of us feel that career and passion are two separate things. A person may not be in a job that is their ideal, but if they don’t have a sense of pride about being excellent at it, even if it’s for a short term, while they’re in college or while they’re pursuing an advanced degree, or while they’re building their business slowly outside of their regular job, if they don’t have a sense of pride about it, I guarantee you that once they are in their ideal job, their chosen field, their entrepreneurial endeavor, they’re not going to flip the switch and all of a sudden become a person of excellence.

“The way you do anything is the way you do everything.”
T. Harv Eker

There’s a great quote that I love from T. Harv Eker. He says, “The way you do anything is the way you do everything.” If you are a mediocre person, because you are in a part time job that you hate, you are going to be a mediocre person once you get that international business degree, and you’re going to be doing international sales across continents. You’re going to be mediocre at that. You’re not going to deliver great service, because you’ve already established yourself as somebody who is not a person of excellence and doesn’t have a sense of pride about what they do. That carries through in everything.

You can’t say, “There’s business hours and there’s not business hours.”

It is not about wearing a suit and tie but it is about the way people carry themselves, the way they speak, the way they act outside of their business, you have to have a sense of pride about that, because you’re always representing whoever you are. You can’t say, “There’s business hours and there’s not business hours.” Even if you’re working in a job, people see you for who you are. People recognize you and equate you with how they interact with you in whatever position, job or business you are in.

A sense of pride is super important because it complements having a servant heart. I believe both are super important to be successful.

How do you balance pride and humility in your life?
Are you intentional about balancing both in your personal & professional life?

Share your story with us and maybe we will feature you in our next installment.

     Eric & Yvette Auger

 

Thanks again, Eric and Yvette!! If you want to connect with them or if you are in the market to buy or sell a home in the Las Vegas area, please contact them at:

For real estate and networking matters, we can be reached by email atEric@ReElevated.com or by phone at (702) 813-2661
 Thank you for reading!! I am so grateful for all my Soupfly Readers from around the world. This month we have had readers from the following countries:United States, Canada, Brazil, Russia, Philippines, Norway, Australia, United Kingdom, Bahamas, United Arab Emirates, India, South Africa, Pakistan, Germany, Qatar, Malaysia, Sri Lanka, Albania, Portugal, Netherlands, Peru, Hong Kong, Nigeria.

I value my readers and enjoy when they reach out to me and introduce themselves.  Please feel free to comment below, message me and share on Social Media.

Elevating Service & Hospitality,

Christoff J. Weihman

ASPIRE Enterprises

Christoff@ASPIRE2WOW.COM

702 848 8955

http://gettingtowowbook.com/

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Leading an Inspired Life

WELCOME BACK TO SOUPFLY!!

I recently was honored to be interviewed by my good friends Eric & Yvette Auger for their business newsletter, Leading an Inspired Life.  Eric and Yvette are consummate 5 Star Service Professionals, serving the Real Estate Market in Las Vegas. We have had many conversations about Customer Service Excellence and how to create a 5 Star Experience for our clients. I am grateful to have friends like them who are like-minded and who have the passion and desire to serve their clients in an excellent manner. Eric will be featured in my upcoming book, I Am the Customer Experience.

Now I would like to share with you Part 1 of my interview on Leadership and Service by Eric & Yvette Auger.  Please Enjoy.

LEADING

An Inspired Life

by Yvette & Eric Auger

Know the way, Go the way & Show the way!

This week’s message is the first of a four part discussion on excellence, leadership & pride. Every now and then we meet exceptional individuals who have a message that clearly resonates with the direction we are taking with “Las Vegas Real Estate Elevated”. One of them is Christoff J. Weihman, author of the book “Getting to WOW! Everybody wins with 5 Start service”. His message is so on point with what excellence should look like that we decided to interview him and share our conversation with you. Here is Christoff J. Weihman:

Yvette: Why is creating a pleasant experience absolutely paramount for any type of Business?

Christoff: The quality of the experience is going to leave an impression on your customer, and that impression will become a memory. Are you wanting to create positive, lasting, uplifting, great feeling memories, or are you wanting to just create the memory that they know that they had a transaction with you? That’s my initial thought on that.

Eric: The latter of course… Over the course of time we’ve had multiple conversations on the subject of customer experience and creating positive memories. And this is something you cover in detail in your book too. We both agree that in order to positively impress a client it is necessary to have a servant heart. What are your thoughts on that?

“We’re not just doing a transaction. We’re not just selling a product or a service to them. We’re giving of our time, our effort, our energy, our expertise, our knowledge and ourselves in that relationship.”

Christoff:  If you have customers, clients, patrons, whatever you call them, every industry has a different term for them, you are service professionals. If you are selling to people, then you are also serving them. Customer service and sales are not two separate things. Think about the word “service” and what’s at the core of it? We are servants to our customers. And what are we doing? We are giving. We are giving of ourselves. We’re not just doing a transaction. We’re not just selling a product or a service to them. We’re giving of our time, our effort, our energy, our expertise, our knowledge and ourselves in that relationship. We are creating an experience for them. The primary foundation of that is a service heart or servant heart mindset.

If you are a leader in your profession, you have a passion for it, then you have a gift. What is your gift for? Your gift is only to be given. Your gift is not for you. You are a channel for that gift to be given out to the other people. That would be your customers, your clients, the people that you serve. Teachers are service professionals. Their clients are students. Doctors and nurses are service professionals. Their clients or customers are patients and family members.

In any business where you are interacting with people, you are a service provider. We think of service providers as just a limited few industries. It’s something that I don’t think we really stress enough. We need to have a servant mindset.

 “You can’t separate the idea of
servant from a service professional”

I love John Maxwell. He’s a great author and speaker. He talks a lot about that idea of servant leadership. A leader is somebody who knows the way, goes the way, and shows the way, and that’s what being a servant is all about. You can’t separate the idea of servant from a service professional. There are people who say, “I’m not your servant. I’m not that guy’s servant.” In my trainings, I always allude to that. I’m not saying that just because somebody snaps their fingers you go running and you bow your head and, “Yes, sir. What do you need, sir?” Service comes from a place of giving.

“When we are serving we have the greatest amount of influence,
the greatest amount of power over people, but we don’t use it to
lord over them.”

We need to realize that actually when we are serving we have the greatest amount of influence, the greatest amount of power over people, but we don’t use it to lord over them. Regardless of a person’s religious mindset or philosophy, think of people like Mother Teresa and Mahatma Gandhi. Certainly two of the greatest servants, servant leaders people in history, and yet they’re known as two of the greatest influencers. They weren’t telling people what to do, but they were leading by example and with that servant mindset and servant heart.

Have you ever thought of yourself as a “Servant Leader”?
What would that mean to you and for the the people close to you?
How would thinking of yourself as a servant leader impact you and your busisness?

Drop us a line and let us know what you think? We love our conversations with you!

     Eric & Yvette Auger

For real estate and networking matters, we can be reached by email atEric@ReElevated.com or by phone at (702) 988-8498

Thank you to my friends, Eric and Yvette Auger, for this wonderful interview.  Part 2 will be coming to you very soon.

Thank you to all of my Soupfly readers from around the world. I so appreciate you all!  I would love to hear from you and get to know my readers. Please feel free to share comments, thoughts, etc.

It has been a very busy few weeks or so, since I last posted here. I recently had the amazing pleasure to attend one of the best seminars for speakers-Speaking Empire, put on by the team of Dave Vanhoose and Dustin Matthews.  Then, just this past weekend, I was honored and privileged to be part of the team putting on the You Will Change the World Social Entrepreneur Summit, working alongside the brilliant visionary behind this organization-Peter Anthony Wynn.  More on both of those in a future post.

Elevating Service & Hospitality,

Christoff J. Weihman

ASPIRE Enterprises

Las Vegas, NV

702 848 8955

http://gettingtowowbook.com/

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