WELCOME BACK TO SOUPFLY!
Happy March 1 Everyone!
Temperatures in Sunny Las Vegas are now in the 80s! I love living here. I have some very exciting news & updates to share with you!
Guest Speaker at WIPA
February has been a fantastic month with some great new opportunities for which I am extremely grateful. I was invited to be the guest speaker at this year’s first WIPA (Wedding Industry Professionals Association) Event at Red Rock Hotel & Casino here in Las Vegas. It was one of my first times to speak about WOW! Customer Service to a non-restaurant group. WIPA is comprised of many types of vendors-all whom service the wedding industry. As you may well know, Las Vegas is the wedding capital of the world-with nearly 100.00 performed here each year. It was a great honor and privilege to stand in front of about 70 wedding planners, floral designers, photographers, djs, caterers and more.
My presentation on “I Am the Customer Experience” received very positive feedback. And each time I stand in front of a group, whether it be an audience of 80 or 8 people, I am grateful for the opportunity to share the message of WOW! Service & Hospitality, and I myself, also, always learn something new. Sometimes I get a great response from one of the audience members that I then incorporate into my training next time. Other times, I learn something that I should do differently to be more effective in my presentations.
Getting to WOW! Training at Violette’s Vegan
Also, in the month of February, we began a 4 part series of Getting to WOW! Training for the Front of the House Staff & Management at a local vegan restaurant-Violette’s Vegan. Violette’s is owned by former WSOP poker champion turned restaurateur- Cyndy Violette. Violette’s serves healthy, organic, fresh made, vegan cuisine-“food that loves you” she calls it. Her staff and management are eager to learn about “WOW! Service & Hospitality” and after each session they tell me they are inspired by the information I’ve shared with them. If you live in Las Vegas- I encourage you to give Violette’s Vegan a try. I’m confident that you will feel warmly welcomed in this casual, vibrantly colorful, peaceful environment. They even have live music on Friday evenings. http://violettesvegan.com/
I’m excited that I am now very close to bringing Getting to WOW! Service & Hospitality Training to 2 other major Hotel/Casinos on the Las Vegas Strip. What are those 2 locations? It will have to remain a mystery while we work out the details.
St. Louis Bound
In two weeks, my wife, Michelle, her daughter-Melissa & her puppy and our 3 puppies will be driving cross country to St. Louis, Missouri to celebrate Michelle’s Dad’s 79th birthday. We look forward to seeing friends and family during our short visit. We will be in St. Louis from March 18-20, leaving early on the 21st. If you’d like to see us, please message me here or on FB or Michelle. We are planning on having at least one book signing event while in St. Louis, most likely on Friday, March 18. Details will be posted on Social media once we finalize them. And…
Book Signing Event in Loveland, Colorado at Door 222!
On our return to Las Vegas, we will be passing through Loveland, Colorado and we’ll be having a book signing event/presentation at Door 222 Food & Drink, on Tuesday, March 22. Jim Edwards, the owner, is one of the industry experts/restaurateurs that I had the privilege of interviewing for my book, Getting to WOW! Everybody WINS with 5 Star Service. I am very excited to connect with the people of Loveland and share the message of WOW! Service and Hospitality with them. I know this will be a fun and exciting event. Details coming soon.
A NEW BOOK IN THE WORKS!
That’s right my friends, I am currently in the midst of writing my 2nd book, my Best Seller, entitled-I AM the Customer Experience-Taking Ownership of the Service You Deliver & Creating a Culture of Care.
My passion is Service & Hospitality and Customer Service. As I’ve been doing my Getting to WOW! Trainings, so much more information has come my way and I intend to incorporate much of that into this next book. There is such a vast need for great customer service in every industry and business category-it is my desire to inspire, motivate, challenge & equip people to deliver WOW! Customer Experiences regardless of the business they are in.
I will be sharing with you updates about the book and even asking for your insights and ideas as we progress on this project. Also, there will be an opportunity to pre-order copies in the near future.
I am very excited about this project and have a very ambitious timeline that I expect to fulfill. I am planning to finish this in a very short period of time. I already have a handful of Customer Service Experts that have agreed to lend their insights & expertise in allowing me to interview them. So, in the very near future, you will see book number 2 by this author, Christoff J. Weihman-I Am the Customer Experience!
Thank you for reading! I am so grateful for my readers. I am blessed to have readers in over 108 countries around the world. I would love to meet and connect with you, my readers.
I invite you to comment below or feel free to email me and share your thoughts and input about Soupfly. As always, I appreciate when you share on Social Media.
To order your copy of my book, Getting to WOW! visit our website: http://gettingtowowbook.com/
For our friends outside the US-to order please visit Amazon:
Until next time-God Bless you and Cheers!!
Elevating Service & Hospitality,
Christoff J. Weihman
Las Vegas, NV