Announcing!! 5 Star Customer Service Blab Series with Ravi Shukle & Christoff J. Weihman

WELCOME BACK TO SOUPFLY!!

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I have great news to share: I will be teaming up with UK Online Customer Service Expert, Ravi Shukle to do a 5 Star Customer Service Series on Twitter’s live forum called Blab.

Our first session will be this Thursday, February 25, 2016 at 9am Pacific time.  Our first topic of discussion will be Creating a  Star First Impression for your Customers. We’ll be sharing insights for mastering the impression that your customers perceive of you and your business.  Our conversation will delve into both the online and offline world.  Our goal is to inform and entertain and equip you with the mindset, tools and techniques that will help you consistently create a 5 Star Experience for your Customers, regardless of what industry or business you are in.

We are very excited to bring this Blab Series to you!

Please join us, we would appreciate your support.  It will be a lively discussion and you may even have a chance to take the ‘hot seat’ and share your thoughts or questions.  If you have topics on Customer Service/ Service & Hospitality that you would like to see us cover in upcoming sessions, please feel free to email or message me back with your ideas.  What are some areas of Customer Service that you find challenging in your business?

Here’s the link:

https://blab.im/ravi-shukle-creating-a-5-star-first-impression-with-your-customers

We Look forward to seeing you all on Blab on Thursday!!

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Elevating Service & Hospitality,

Christoff J. Weihman

ASPIRE Enterprises

Las Vegas, NV

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To order a copy of my book, Getting to WOW! Everybody WINS with 5 Star Service

go here:

http://gettingtowowbook.com/

For friends of Soupfly outside the U.S. please order via Amazon:

http://www.amazon.com/Getting-WOW-Everybody-WINS-Service/dp/0692359192/ref=sr_1_1?s=books&ie=UTF8&qid=1456268494&sr=1-1&keywords=Christoff+J.+Weihman

 

 

 

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Service Excellence is Sprouting at Grape Vine Cafe Wine Bar & Cellar

WELCOME BACK TO SOUPFLY!

I hope you all had a pleasant Valentine’s Day Weekend!

This past weekend, Michelle and I discovered what we had been looking for for quite a while.  What is it?  A restaurant in our neighborhood that has good food and service, and decent prices.  A place that we could go for a happy hour, a glass of wine on the patio or for a nice romantic dinner.  We found all that and more at Grape Vine Cafe, Wine Bar & Cellar on Lake Mead in Summerlin, Las Vegas.

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Grape Vine was recently purchased by and is now under the operation of the team of Moeen Taqi and Linda Kutcher, both veterans of the Las Vegas Hospitality Scene. Unlike some restaurants where we’ve dined, where no management is present,  both Linda and Moeen, not only are present in house, they also walk the dining room, greeting the guests and taking time to ensure that both the food and service is up to par. It is so refreshing to see and experience this.  The positive energy that exudes from this couple is  so uplifting and if a patron were to come in after having a rough day, I would venture to guess that that person would leave with bouyed spirits from their interaction with Linda and Moeen.  The service team, likewise, seem to both enjoy their work, and care about the guest’s experience.  To me that trumps any Soupfly that may ever happen.

Michelle and I weren’t even really planning on going out on Saturday night since she was quite spent from 12 hours of working at the ICU. But a nice dinner out could be fun and relaxing, we both thought.  The problem-we didn’t want to go far, as in down to the strip, and none of  the choices in our neighborhood were really calling to us.  Both of us had heard recently that this place formerly known as Grape Street was now under new ownership and we both seemed to think of it at the same moment. “Let’s try Grape Vine”, we practically said in unison.  So, we pulled in, saw a number of guests enjoying the warm night on the enclosed patio, there was energy in the air and we thought that was a good sign.  These guests all appeared to be having a good time. We chose to dine inside and we were greeted in a friendly manner by Carly.

We  were seated and were filled with positive expectation.  Our Server, Rudy also was friendly and upbeat.  It was clear that he enjoyed his job.  In fact, we learned that he had been at this establishment for many years, first starting as a busser, and just recently promoted to a Server.  While there were a couple steps of service that show opportunities for improvement, overall it was a very pleasant experience.  And when a couple things were just not quite right, not only did Rudy fix them, here was Moeen at our table to ensure that everything was flowing well.

Both Linda and Moeen came by our table a few times and told us a bit about their backgrounds in the Hospitality business. There was an excitement in their voices as they spoke, and smiles on their faces.   It is evident that they have a passion for the industry and they care about their guests’ experience.  I am quite confident that Grape Vine is going to grow and flourish with this energetic, focused, positive spirited couple leading the way.  It also rubs off on the staff.  The ones that we engaged with, our server, Rudy; Carly-the Hostess, and one other gentleman from the kitchen, (sorry didn’t get his name) all carry themselves in a manner that says they enjoy what they do.

 

At the end of our dinner, we had a conversation with Linda about Michelle’s challenge of not being able to find gluten free bread at most restaurants. Linda offered a sample package of breadsticks for us to take home and try. She said she would like to get feedback from people who actually on a gluten free diet, before they serve them in the restaurant.  Also,  Grape Vine serves both gluten free pasta and pizza.  They serve over 40 wines by the glass, they have a retail wine cellar and a puppy friendly patio.  With warm weather already hitting here in Las Vegas, I can envision, Michelle and me and our puppy babies spending many relaxing afternoons at Grape Vine.

If you live in Las Vegas, I highly recommend that you give Grape Vine a try.  If you are visiting and you would like to experience a place with a great food and service, a pleasant inviting ambience, and be catered to by a warm and hospitable staff, then the 20 minutes drive from the Las Vegas Strip will be well worth it.  And tell them that Christoff from Soupfly sent you there!

7501 W Lake Mead Blvd #120
Las Vegas, NV 89128
702-228-9463

For more information here is their Website:http://grapevinevegas.com/

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Thank you for reading! I am so grateful for all my Soupfly Readers from 108 countries around the world! I invite you to leave your comments below. If you enjoyed this please Share on Social Media!

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If you would like to order a copy of my book, Getting to WOW! Everybody WINS with 5 Star Service-please visit our website:

http://gettingtowowbook.com/

For our international readers (outside of the United States) please visit Amazon to place your orders:

http://www.amazon.com/Getting-WOW-Everybody-WINS-Service/dp/0692359192/ref=sr_1_1?s=books&ie=UTF8&qid=1455721360&sr=1-1&keywords=christoff+j.+weihman

Cheers!

Elevating Service & Hospitality,

Christoff J. Weihman

ASPIRE Enterprises

Las Vegas, NV

http://gettingtowowbook.com/

Love- Your Work ?!

WELCOME BACK TO SOUPFLY!!

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Ah, February, the month of Love. Love is in the air. Valentine’s Day is near. Roses and candy and hearts are everywhere.  It’s the time to celebrate the love we have for our significant other, our spouse, partner, loved one, our job.  What?! Did I just say, love for your job?  Yes.  I did.

Think about it, most of us spend more time at our place of employment, doing our job, our profession, than we do any other single activity.  I know Valentine’s Day is about Celebrating our special relationship with that one particular “Love of our life”. For me, of course it is my wife, Michelle.  She is the Love of my Life.  But don’t we all also, have a relationship with our job, or the work we do? Today, I would like to take a moment for us to examine what is the health of our relationship with the work we do. How much do we love our work?

Do What You Love & Love What You Do

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Let me ask you, from the outset-Do you Love your work? Do you love what you do?  Is yours one of those ‘Love-Hate’ relationships that many people talk about when it comes to work?  If so, why is that the case?  Or, like some, do you say, “I hate my job.  I despise my position, profession, the job I do”?  And if you don’t like what you do, or you don’t have a love for it, have you ever asked yourself why?

I am of the belief that we should enjoy what we do for a living.  We should gain a feeling of fulfillment and satisfaction from the work we do.  We should be motivated to get out of bed in the morning and be eager to go do whatever it is that we do. There should be something about our job, our work, our career that makes us smile.  That gives us pleasure.  Do you love your work?  Some of you reading this may think, “Well, I’m only a _____________” fill in the blank.  “My job is not important, doesn’t really matter.”  If you have that mindset, then you have been negatively conditioned by society, the media, your peer group, or a combination of them, to believe that some jobs are more important than others.  That some professions are more valuable and make a greater contribution to the company or society.

There are NO “Unimportant” Positions

 

My wife is a nurse, certainly what she does is more important than a garbage collector, one might think.  While I admit that what she does has great value, so does every single person who works in that hospital.  There is NO position that is ‘unimportant’.

Michelle, leads a huddle before the start of the shift each day, gathering all the nurses in her unit that will be working that shift and gives them a pep talk, a moment of motivation.  I’ve never been because I don’t work there,  but she sometimes will relay the story to me. One day she told me that she invited Lucia (not her real name) to join the huddle. Lucia is the hospital housekeeper.  Lucia told Michelle she didn’t understand why she is being asked to join the nurse’s huddle.  She thought maybe she was in trouble or did something wrong.  Michelle, told her no, she wasn’t in trouble, she wanted her to be at the meeting, but didn’t tell her why.

So, when the time came for the huddle, the nurses all gathered and there was Lucia, standing beside them.  Some of the nurses knew her, most recognized her, but many didn’t know her or her name.  Michelle introduced Lucia to the group and told them that she is the one who cleans, sanitizes, sterilizes and prepares each and every hospital room for their patients.  When a patient that was in isolation is discharged from a particular room, that room is contaminated.  No patient can be brought into that room until Lucia does her job.  An outsider might think that what Lucia does is not as important as the job of the doctors  or nurses in that hospital, but without Lucia, the doctors and nurses cannot do their job. If she does not do her job and do it properly and well, then actually people could die.  So, some might think it’s only doctors and nurses that save lives,  but in reality people like Lucia, actually save lives as well.  By cleaning rooms.

 

On that day, Michelle helped her team, and Lucia to realize how incredibly important each person’s job is.  I’ve never met Lucia, but the way Michelle describes her, I know this woman takes pride in what she does AND I’ll bet that she loves her work.

 “I am great at what I do, because I love what I do”

It is very common in our society for people to not take pride in their work. The focus is often just upon completing a task.  That’s my job, that’s not my job, is often the mentality.  So, if a person doesn’t take pride in what they do, and they don’t believe that what they do matters, then how could they be expected to ‘love’ their job?  If people can begin to see the bigger picture of how what they do contributes to the overall operation, then it would be easier for a person to take pride in their work.  When a person has a sense of pride it will lead to a desire to do the job well which then leads to having a commitment to excellence.  When a person realizes that what they do matters and makes a difference and has an impact, then it can lead to that person developing a passion for what they do.

So, let me ask you-does every person on your team really know the value of what they do?  Do they receive acknowledgment, encouragement from their supervisors and managers?  If you are in management, do you motivate and encourage your team?  Do you love or at least express care and appreciation for your employees? Do you inspire your  team to love their job? Do you provide an environment where each individual on the team feels valued?

When a person loves what they do, they will be inspired.  They will want to do their best. They will care about more than just their specific task. They will care about the overall success of the company or organization.

When someone loves their work it is evident in the way they do their job. When someone loves their work it shines thru in their attitude, in the way they talk to their customers. Am I saying that we are never allowed to have a bad day? Not necessarily. But some people at their work never seem to have a good day. Ever!  They clearly DO NOT Love their work.

Passion is Contagious

One great thing about people who love what they do, is that their love for the work often becomes contagious.  If you are surrounded by people who have a passion for what they do, chances are it will rub off on you. If you’re not enjoying what you do, maybe you are spending too much time at lunch with commiserating and complaining with others who don’t enjoy working there.  As I say in my book, Getting to WOW! : “Passion cannot be taught, nor bought, but I do believe it can be caught.” Perhaps you might want to find someone else you work with who does love the job and emulate that person.  I imagine if you do, your attitude and demeanor will begin to change.

I often teach and train front of the house staff for restaurants on Service and Hospitality excellence/Getting to WOW! (like the name of my book). In the restaurant industry, it is very common for staff members to feel that what they do is not important, that some positions are more vital to the company than others. Or even that other careers and industries have more merit.

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There are many reasons why people don’t love what they do.  One reason could be because you are not doing what suits you. Just because you have a degree in a particular field doesn’t mean that it’s right for you. You’ve got the degree but not the desire.  Did you know that most people who suffer a heart attack at work, it occurs on Monday morning?  Why?  Because they’ve been thinking about and dreading going back to work all weekend.  Not loving what you do can be detrimental to your mental and physical health.  Job dissatisfaction is a major cause of stress.  Don’t stay at a job you don’t love. There’s always other opportunities out there.

I tell every group that I stand in front of that what each person does is so incredibly important. What you do is so much more than serving food and drink to your guests- you are actually uplifting their spirits with your vibrant upbeat attitude and your positive energy.  You are providing a memorable experience for them.  You are given them a respite from the stress of the week or the day.  You are facilitating their celebration of a special occasion.

WE who are in the Service Industry have a unique opportunity to touch people’s hearts and emotions in  a positive way.  When you realize and understand and begin to embrace the overall picture of what you do and the impact that you can have on others, I believe, it is then quite easy to say, “I love my work”. Oh and by the way, Happy Employees who Love what they do = Happy Customers.

I hope that you will find the joy, passion, and love for what you do.  If you don’t love it, change it. Life is too short to spend it doing what you don’t love or enjoy. I’m not saying that there isn’t struggle or difficulty or problems or challenges that come our way.  There certainly will be, but wouldn’t you rather go thru those times of struggle and let them be opportunities for personal growth doing something you love, rather than just drudgery as a part of doing something you do not love?

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I wish you all a Happy, Joyous, Love-filled Valentines Weekend! And no matter how much you love your work, I hope you take time, make time, to spend time to celebrate  and be with the person you love the most.  I know I will.

Cheers and thank you for reading!! I so appreciate ALL my Soupfly readers from 108 countries around the world!!

EXCITING NEWS!!! Beginning next week, I will be partnering with UK Online Customer Service/Experience Expert, Ravi Shukle, for a weekly Blab Series focusing on Customer Service/Service & Hospitality Excellence, both in the online and offline world.  WE will post details very soon.  Our First in the series will be on Thursday, February 18.  WE invite you to tune in, join in, call in and together let’s learn how to Elevate our Customer Service and provide the Very Best Service Experience for All our Customers in 2016.

Please feel free to comment below, Share on Social Media, Connect with us on Facebook:

https://www.facebook.com/SoupFly-1438615929733655/

To order your copy of my book, Getting to WOW! Everybody WINS with 5 Star Service:

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http://gettingtowowbook.com/

If you are outside of the US and would like to order my book, please go here:

http://www.amazon.com/Getting-WOW-Everybody-WINS-Service/dp/0692359192/ref=sr_1_1?s=books&ie=UTF8&qid=1455232293&sr=1-1&keywords=christoff+j.+weihman

Elevating Service & Hospitality,

Christoff J. Weihman

ASPIRE Enterprises

Las Vegas, NV

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7 Warning Signs of a Failing Business

WELCOME BACK TO SOUPFLY!

While the start of the New Year signals new beginnings for most of us, there are some who are actually facing the New Year as being the end. Specifically, the end of their business. The demise of their dream.  And that is what I am going to talk about today: FAILURE.

Some of you have viewed the short video I uploaded to Facebook a few days ago, ‘Another one bites the dust’, talking about another restaurant in our area, here in Las Vegas that has closed it’s doors.  Another one that did not last even a year. In fact, this particular one was 2 different restaurants in the span of 9 months. That’s because they closed the doors on the first concept after less than 6 months, did some minor facade change, re-branded, and reopened as something completely different. New name, new concept, new style of cuisine, new staff.  The only thing that stayed the same was the Chef/Owner and I’m guessing, the investors.

As I mentioned in my Facebook video, I am always saddened when I see a business-especially a restaurant, close.  I think of the staff who lost their jobs, the vendors that service that account, the community that loses another venue to patronize, and I even feel for the competitors in the area.  Businesses closing down in one area is never a good thing for competition.  I also feel for the owners/investors because they had an idea, a concept and they thought it would be successful. Maybe they were told or believed that “If you build it, they will come”, but alas, it failed.

In this particular area of Las Vegas, in the few short years that Michelle and I have been here, there have been 9 different restaurants in 4 venues that have come and gone. Different concepts and cuisine.  Different styles and price points.  And they all Failed. That is staggering to even comprehend. Actually, a slight clarification: one of those restaurants is still in business and doing quite well. The other 3 locations are vacant. Empty. Closed. Some people have commented to me in conversation and have even mentioned on Yelp, that the area or the venues must be cursed. One might think that mindset has some credence.  Yet in this same area there are another half dozen or so restaurants that are succeeding. Some are locally, independently owned. Some are corporate.  All different styles and cuisine. From a cafe to a steakhouse and everything in between.  They are still in business, and for longer than just 9 months or a year. Even a casual observer would ask himself, “Why?”.  But my focus is not to answer that question, at least not in this post.

As I mentioned above, today I am going to focus not on why some fail while others succeed.  Rather,  I am first going to talk about the Signs.  Signs that a Business,  it could be your business, or a business that you patronize, or a business that you work at, is Failing. I don’t pretend to have inside knowledge of the inner workings of each of these failed businesses.  However, I have been a patron, supporter and friend of each one of these failed restaurants.  I know, or at least have met the staff, the owners and the management.  So, this is merely my observation of some common signs that I saw along the way.  And because I recognized the Signs, while I was saddened each time one of these entities closed their doors, I must say unfortunately, I was not surprised.

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I’m sure there are a myriad of Signs a Business is Failing, but these are the ones that come to mind for me.  Also, while I am speaking specifically about restaurants, these Signs can be applicable to any type of business in any industry.  So, if you notice these, consider it a warning.  I am not saying that any business that displays these signs is going to close tomorrow.  What I do propose though, is that said business is probably in danger of failing.

In NO Particular order-Here they are:

7 Warning Signs of a Failing Business

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1.  Limited Presence of Owner/Management (Apparent Apathy)

Many times we hear an owner say they put their heart and soul into their business. However, they don’t seem to have their mind and body physically present on the property. This is very disheartening for the staff, and it leads to them beginning to adopt a similar nonchalant attitude. If the owner/managers don’t care about the business, why should the staff?  Often in a failing business, the owners/management only appear to get the numbers. Find out how much the business is making or losing. They are not there to encourage and lead their team nor to engage & appreciate their customer.

2.  Multiple and Continuous Changes of Product Offering

In the case of the restaurants, every single one of them, without exception, were constantly changing the menu.  Rearranging items, inconsistent pricing. The kitchen seems to be unaware of certain changes.  This becomes frustrating for both the front of the house and the back of the house, but more importantly, it frustrates and confuses the customer. A customer comes in and has an expectation based on their previous visit, or on an advertisement they saw, and they are told that that is no longer on the menu.  In that short span of time, it makes it difficult to build loyal customers if they think something is going to change every time they come in.

3.  Confusing/ Inconsistent Signage

When a business is not doing well from the start and they are not drawing in the amount of customers that they had hoped for, it seems to be very common for that business to make changes not only to the menu/product offering, but also to their hours of operation.  They will change the days they are open. Change the hours. They may even close down early. It’s not busy on Friday night? I know the sign says they’re open til 10pm but if it’s 8:30pm, and they decide to, nothing is stopping them from ‘shutting it down’.  Business hours on the menu say one thing, the sign on the front door says something different, while the website, which is not as easy to change and is often forgotten about, says whatever the original hours were.

So, now it becomes a guessing game for the potential clientele that the business is hoping to attract.  This also holds true for a failing business in regards to their Happy Hour. Is it from 4-6pm or 5-6:30?  Is it Monday thru Friday? No, now it’s every day. But the pricing, the product and the menu items have changed. It’s no wonder, your customers are going somewhere else.

4.  Poor Service & Hospitality

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When the staff does not provide even good or average Service & Hospitality, that is a strong sign of a failing business. Nobody on the team  seems to care. They’re on a sinking ship. They’re probably more focused on getting their resume out there (so they won’t be left hanging when the ship goes down) than on serving their customer.

If your business is not providing excellent Service and Hospitality, it’s only a matter of time before the few customers you do have, go elsewhere.  When customers don’t feel welcomed at a place of business, they will take their hard earned dollars and patronize a business that makes them feel appreciated.  If a customer is ignored upon entering a business, it’s a sign that business may be closing soon.

5.  Quality & Quantity of Product Decreases

Perhaps it’s a sign that this failing business is attempting to save itself by cutting costs.  So, they start using lesser quality ingredients, lessening the portion size while still charging the same price. To say that this would upset the customers that business is trying to attract is an understatement.  In many cases it infuriates them. But guess what? A business isn’t obliged to maintain the same portions or even quality of the original offering of their product.  Unless of course if it clearly states on the menu- for example that they are serving you and charging for Wagyu beef and instead they give you a Porterhouse steak.  Usually this sign is evident in small, seemingly insignificant ways. In the wine pour they offer, in the amount of pieces in their sushi rolls-It used to be 10 now it’s 8.  There are many examples of this.  The point is, if what you first received in quality and quantity of a menu item has decreased from what they were originally serving when they first opened-it’s a sign that this business is not flourishing.

6.  Staff Changes-Key Players in Multiple Roles

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This is a very glaring sign.  I have seen this happen all too often.  A business opens and has a nice team with multiple managers and staff members. Each with their corresponding roles. Managers are managers, bartenders are bartenders, etc.  Then one day you walk in and find out that one of the original managers has been let go. No big deal, one might think. That’s pretty normal.  Then, next time you come in, another manager is gone.  Not sure why, and the one manager that is left, now works all but one day of the week and fills in as lead bartender sometimes. They may even wear a couple other hats as well.  Not only that, but also in an effort to cut cost on labor, some of the key players are rotated to work in another one of the owner/investors businesses.

Every time that I’ve seen this happen, I know that the days are numbered for this business.  What happens very often, is that those key employees will usually remain loyal to the end.  They know in their gut what is coming, but because they were given an opportunity by the owner, they don’t want to abandon them just because business is “a little slow”.  The reality, however, 90% of the time, is that the loyal employee is the one who will be abandoned very soon when he comes to work one day and the doors are closed.

7. No Response to Customer Complaints

This Sign again happens when there is little or no leadership present and the one manager that is still present, working and wearing so many hats, doesn’t have the time to respond to all the customer complaints. Especially the ones online. If a customer complains to said manager, he (the manager) will make an effort to engage the customer and make things right but if the customer is unsatisfied with the outcome, the most he can do is say “I’ll let the owner know”. And if any of the other Signs we’ve mentioned exist, the customer probably knows that the owner is not going to do a thing about it.

8.  No Energy in the Place

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I know this is sort of an intangible sign, but I’m quite sure you know what I’m talking about. This is whether there are people in the place or not. It just exudes a lifelessness.  There is no warm feeling in the air. There’s no buzz or excitement like there is when you walk into a place that is “happening”.  Where is that energy that comes from people who love and enjoy what they do and are lead by management who are equally excited about the business.  No one wants to spend time and money in a ghost town.

9.  The Appearance of a Consultant (Fixer)

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Another sign that a business is in trouble, is when suddenly a consultant appears. Usually this happens unbeknownst to the staff or even some of the management. Somebody new just shows up one day and starts observing. But unlike on the show The Profit, where Marcus introduces himself and tells the team why he’s there-(to attempt to find the problems, provide solutions and save the business) in many cases, the consultant that’s been brought on by the owner, remains kind of incognito.  Nobody on the team knows exactly who he is, or why he’s there and the owner isn’t even around more often during this time.

I know that there are many consultants who are very adept at what they do and are able to turn around failing businesses.  The sad fact is though, that most of the time, they are only brought in when the business is on it’s last legs, it’s death bed.  And only a miracle will effect a turn of events. It’s kind of like the person with an incurable illness who when it’s nearly too late, decides to try alternative healing/medicine.  It might work but the window of opportunity may be irrevocably closed.

10.  A Sudden Flurry of Random Scheduled Events/Activities

This sign is not as obvious as some of the others mentioned here.  However, this happens very, very often just before a business is about to fold. The outside observer may see this as great marketing, and it could be, but most of the time this is a last ditch effort to try something, anything to draw people in.  After never having any type of special themed nights, or entertainment etc., the business all of a sudden has a calendar out of the blue of random events. First there’s going to be a Salsa night next Wednesday, okay but there’s nothing Latin about this restaurant. Next, they’re offering cooking classes on Saturday evenings.  Monday is going to be stand-up comedy.  Thursday is Wine and Painting.  Not that any of these events can’t be great but what I’ve seen happen is they just put together a calendar of these events and think it’s going to bring business.  No Marketing, other than the flier on the counter or in the window of the business.  And to top it off, when they do have one of these events, the owner is not even present themselves.

11.  Out of Stock/No Inventory

I don’t think this one really needs much explanation.  Unless all the other businesses in the area are also out of said product- Jameson Whiskey, Godiva Liquer etc. this sign tells the story of one or two likely scenarios; product is not being ordered because of lack of funds/ product is not being ordered because they’ve not been paying their vendors.  I’ve even seen a couple places try to pass off low end product as premium and charge the premium price.  If you see this sign, chances are the days are numbered.  Now of course, I’m not talking about if the place is out of just a couple items. We know that happens occasionally. But if there are select, choice, featured items on the menu that they are always out of-beware. This may be your last chance to dine there.

12.   Rumors of Closing

Again, this sign is self-explanatory.  If rumors are circulating it could be because others have seen the signs. And the next sign that you’ll see is: CLOSED

One of those businesses that I mentioned actually told their staff that they were closing for a few weeks to remodel, and that the original owner was then going to buy the business back from the (at that time) current owner. How sad.  When I saw the sign that read “We Are Closed for Remodeling”  I knew what it really meant.

I know I titled this 7 Signs but I prefer to deliver more than I promise.

Happy February Everyone! I hope you are all sticking to your goals that you made one short month ago. If you’ve gotten off track, I encourage you to regroup, recommit, refocus and get back on track.  I know you can do it. Let’s make this year, 2016 incredibly successful.

Thank you for Reading!  I am very grateful for all my Soupfly Readers from around the world. If you found this post interesting or helpful, I would so appreciate if you would share on Social Media.  I invite you to leave your comments at the bottom. Maybe there are other signs that you’d like to share with us.

Cheers!

Elevating Service and Hospitality,

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Christoff J. Weihman

ASPIRE Enterprises

Las Vegas, NV

http://gettingtowowbook.com/