Welcome Back to Soupfly!
Happy 2nd week of January!! I trust that you are focusing on, and staying disciplined in, achieving the goals you set for 2016. However, with Powerball Fever taking over much of the United States, (everybody and their sister are confident that they are going to win the 1.5 Billion dollar jack pot) it seems a lot of people are planning on what they would do with their winnings, rather than thinking about goals or resolutions they made barely 2 weeks ago. If that’s you, I would like to encourage you to stay on track. Maybe you’ve not been quite as disciplined as you hoped. But remember it’s not only that January is the start of a new year, but each day is NEW.
So, start fresh. Set some goals and stick to them. Set small goals If you fall behind, set a time to catch up and get back on track. For example, I have a goal to read a total of 40 books this year. That’s an average of 3 a month plus 4 more. I have my 3 books selected for January but I’m barely half way through the first. I will however catch up on the weekends and read more. I Will read my 3 books for the month of January. Same with going to the gym and working out. I have a goal of working out 20 times/month. Well, thus far, I’ve only been to the gym 4 times. So, do I just get discouraged, demotivated and quit? Absolutely not! I find time, I make time. At this rate I would have to go to the gym every single day that’s left in the month to accomplish this goal. Possible? Yes. Realistic? NO. But even if I end the month and accomplish only 80% or 70% of my goal, at least I’m making progress. Then next month I’ll do better.
You may be asking, what does all this goal talk have to do with Service and Hospitality? Very simple. You, as a Service Professional need to have goals for yourself this year. Maybe this is the year that you invest in your education. Perhaps you want to take a sommelier course. Or learn more about beer. Become a cicerone. Or go on a trip to the country of the cuisine that your restaurant sells. What are you going to do to better yourself as a Service Professional? Maybe read a book that can inspire, motivate and equip you to up your service game.
If you are an owner, operator, manager, I hope that you actually have goals for your business, and your team. The sad truth though, is that such a very small percentage of people, business owners and managers, set goals for their business. Again, let me be the voice of exhortation and encouragement. You MUST set goals for your team.
What is your plan to make your establishment stand out among the sea of competitors? What are you going to do differently this year? What are you going to do to be better?
If you are like many, you just made it through the super busy holiday season, you feel like you can breath for a few minutes. However, here January came and you just kept doing what you’ve been doing. Status quo. Another day, another month, another year. Just a different date on the calendar.
So, again, I ask you. Is 2016 going to be any different for your business and your team?
Take advantage of the New Year. Most people are in a mindset of being ready for a change. Your team wants you to lead them to greatness. If you invest in your team and show that you care about their growth and the growth of the business, I guarantee that your staff will begin to show that they care more.
Have you gathered your team together, either right at the end of the year, (highly unlikely-because you were so busy with the holidays) or right at the beginning of the year and congratulated them on the job they did last year? Did you show appreciation and acknowledgement (regardless of whether it was a successful year or not) ? Have you told them, “this is a new year and here’s our plan for 2016”? Have you decided to elevate your level of Service and Hospitality? Have you made a decision to really rise above your competition? Have you decided to become the best that you can be? To build better teamwork, to have more clear communication with your staff?
When you look back on this year, 2016, 12 months from now, what do you want to feel? What do you want to have accomplished with your team? What do want people to say about your place of business? Maybe your business could use a little help in boosting it’s positive reputation. Maybe you could use more 4 and 5 star reviews and less of those lower scores. Maybe you need to lose some dead weight. Yes, there’s honor in loyalty but just because someone has been with you forever, doesn’t mean that they are doing their job properly and consistently.
Whatever your answers are to the above questions, I do wish for you that 2016 becomes a stellar year for your business, your team and you personally. If I may be of assistance to you in any way, please feel free to contact me. I would love to work together with you and your team to elevate your level of Service and Hospitality.
The Success of your business is directly and indirectly linked to the level of Service and Hospitality that you and your team provide to your guests.
It really is very simple:
Elevated Service=Happy Loyal Customers=Growing Positive Reputation=Increased Business=Happy, Well Paid, Engaged Employees=Happy Owners/Management.
Thanks for reading! I am so grateful for all my readers from around the world. I invite you to like our Facebook page: https://www.facebook.com/SoupFly-1438615929733655/
Also, please feel free to comment, to share and to hit the follow button.
Elevating Service & Hospitality,
Christoff J. Weihman
Las Vegas, NV